Status

Permanent Full-Time

Temporary - Approximate length of assignment, in months

Type of Position

a Replacement

Start Date

Immediate

Salary

Per hour

Salary Grade

$44.40 - $48.26

Department

York Region -> Community & Health Services -> Integrated Business Services

Location

IBSB Program Integrity and Ed. - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)

Job Description (E)

ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
This position is responsible for conducting provincially mandated support income reviews, investigations and assisting clients, under various provincial Acts to stabilize income sources and maximize support income. Assists in reducing program financial loss through recovery of payments. Provides financial literacy assistance to customers. Ensures court ordered support payments or private support arrangements are made and acts on behalf of the Region in Superior Court of Justice and other quasi-judicial settings.

WHAT YOU'LL BE DOING

• Represents the Region’s interests at legal proceedings to make submissions, conduct examinations and cross-examinations of witnesses and clarify the Region’s policy in support applications, default hearings, variation applications and other motions or appeals.

• Prepares, reviews, and submits a wide range of financial and legal documents.

• Liaises with a variety of external stakeholders with respect to Family Law cases

• Interviews and negotiates with customers, respondents, and their lawyers to reach settlements.

• Assists customers in court navigation and the completion of financial and legal documents. Provides advice and direction when appropriate to negotiate settlements and acts as a subject matter expert.

• Assists customers by providing financial literacy education.

• Assess customers’ needs for legal representation and completes referrals to appropriate resources.

• Monitors and pursues payment of new and existing support monies owed.

• Completes file reviews, audits, and re-documentations, as required, to assess compliance with regulations and policies.

• Researches and investigates information to produce decisions in accordance with legislation and policies.

• Prepares and submits regular statistical records, as required.

• Responds to inquiries and resolves concerns, as appropriate.

• Ensures that services provided meet Regional customer service standards.

• Participates on committees, and work groups, as assigned.

• Manages information in accordance with legislation and corporate standards.

• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Social Services or related program with emphasis on social services or approved equivalent combination of education and experience.
• Minimum three (3) years direct casework experience, including experience in the social services income maintenance fields.
• Satisfactory Police Criminal Background Check.
• Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations.
• Strong mathematical ability to interpret and apply to financial documentation.
• Knowledge of court rules, case law and protocol, including examination, cross-examination, making submissions and presenting documentary evidence to initiate and or conduct court proceedings.
• Demonstrated ability in the Region’s core competencies.

Council Approval Date

Scheduled Weekly Hours

35

Scheduled Shifts

8:30 - 16:30

Operational Hours

Close Date

July 16, 2025

of Hires Needed

1

Union

CUPE Local 4900

.

Please apply online by 5:00PM EST of the closing date indicated above. As an alternative, you can apply via e-mail to careers@york.ca .

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.