About the role
What you’ll do:
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Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
-
Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.
-
Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
-
Build strong relationships with sales reps, vendors, customers, and other co-workers.
-
Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
-
Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
-
Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
-
Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
-
As a team, collaboratively work together to decrease escalations and reduce customer risk.
-
Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
-
Perform complex contract management.
-
Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
-
Can effectively facilitate interaction between customers and vendors/manufacturers.
What you’ll bring to the table:
-
2+ years of customer service experience.
-
2+ years of sales experience
-
A high level of commitment to exceptional customer service and relationship building
-
Strong written and verbal communication skills
-
Strong problem solving, organizational and interpersonal skills
-
The ability to work both individually and in a team environment
-
The ability to work in a very fast-paced sales environment
-
Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
-
Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
-
Proficiency in Salesforce an asset
-
Highschool diploma or equivalent, preferred
About Softchoice
Softchoice is a software-focused IT solutions provider that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. For more information, please visit www.softchoice.com.
About the role
What you’ll do:
-
Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
-
Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.
-
Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
-
Build strong relationships with sales reps, vendors, customers, and other co-workers.
-
Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
-
Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
-
Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
-
Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
-
As a team, collaboratively work together to decrease escalations and reduce customer risk.
-
Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
-
Perform complex contract management.
-
Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
-
Can effectively facilitate interaction between customers and vendors/manufacturers.
What you’ll bring to the table:
-
2+ years of customer service experience.
-
2+ years of sales experience
-
A high level of commitment to exceptional customer service and relationship building
-
Strong written and verbal communication skills
-
Strong problem solving, organizational and interpersonal skills
-
The ability to work both individually and in a team environment
-
The ability to work in a very fast-paced sales environment
-
Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
-
Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
-
Proficiency in Salesforce an asset
-
Highschool diploma or equivalent, preferred
About Softchoice
Softchoice is a software-focused IT solutions provider that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. For more information, please visit www.softchoice.com.