Top Benefits
About the role
Sales Support Associate
Status:
Regular, Full time
Location:
Mississauga, Ontario
Job Description
Reporting To:
PC Manager - Mississauga
Key Accountabilities
(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:
(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in order to become an Account Manager
(15%) Work cooperatively with sales team to support the administration of sales functions when required
Duties
- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- Measurable increase in Sales ROI (Gross margin/Sales cost).
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:Generate sales leads to be evaluated and pursued by frontline sales team;
- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;
- Performs any other duties as required by management
Qualification
- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
- Good knowledge of English written and spoken;
- Strong ability and desire to develop and grow skills.
This is a position with potential for growth.
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee’s children.
- Charging terminals available at our facilities.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
- I**t is a certification within a larger organization**.**
About Noramco™
Headquartered in Wilmington, Delaware, Noramco is a global leader in the production of controlled substances for the pharmaceutical industry, for medicines used to treat Attention Deficit Hyperactivity Disorder, pain, addiction, and for abuse-deterrent formulations.
Top Benefits
About the role
Sales Support Associate
Status:
Regular, Full time
Location:
Mississauga, Ontario
Job Description
Reporting To:
PC Manager - Mississauga
Key Accountabilities
(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:
(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in order to become an Account Manager
(15%) Work cooperatively with sales team to support the administration of sales functions when required
Duties
- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- Measurable increase in Sales ROI (Gross margin/Sales cost).
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:Generate sales leads to be evaluated and pursued by frontline sales team;
- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;
- Performs any other duties as required by management
Qualification
- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
- Good knowledge of English written and spoken;
- Strong ability and desire to develop and grow skills.
This is a position with potential for growth.
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee’s children.
- Charging terminals available at our facilities.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
- I**t is a certification within a larger organization**.**
About Noramco™
Headquartered in Wilmington, Delaware, Noramco is a global leader in the production of controlled substances for the pharmaceutical industry, for medicines used to treat Attention Deficit Hyperactivity Disorder, pain, addiction, and for abuse-deterrent formulations.