Customer Experience Specialist – Financial Services
Top Benefits
About the role
Why Meridian?
At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Find our story here: About Meridian
About the Opportunity
If you’ve built your career around delivering exceptional customer service, we see your value—and we want to help you take the next step.
We’re hiring for multiple frontline roles in financial services, including:
-
Member Services Representative
-
Financial Services Representative
-
Contact Centre Representative
These roles are ideal for individuals who are passionate about helping others, eager to learn, and ready to grow their careers in a stable, purpose-driven industry.
What You’ll Do
-
Welcome and support clients with everyday banking needs.
-
Provide personalized advice and solutions to help Members reach their financial goals.
-
Assist with account openings, credit applications, and investment referrals.
-
Contribute to a positive, inclusive branch environment.
What You Bring
-
Experience in customer service—especially in retail environments.
-
Strong communication and relationship-building skills.
-
A desire to learn and grow in the financial services industry.
-
For advanced roles: Mutual Fund licensing is an asset (or willingness to obtain it).
Why Join Us?
-
Competitive pay and benefits.
-
Career advancement opportunities across Ontario.
-
A supportive culture that values community, empathy, and inclusion.
Location: Branches Across Ontario & Contact Centre | Full-Time & Part-Time
Apply Today
If you're ready to bring your service-oriented mindset into an exciting new chapter, we’d love to connect.
Our Story:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Our Commitment to You:
Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
Follow us on Twitter at
@MeridianCareers
Connect with us on LinkedIn
LI-TJ1
#LI-HYBRID
About Meridian Credit Union
The Meridian Experience!
A different employment experience Are you looking for an employer who shares your passion and enthusiasm? Do you want a job where you know you’re making a difference, every day you come to work? Do you want a challenging career with an organization that gives back to the community and whose employees embrace corporate social responsibility?
Consider Meridian as a way you can grow your career with us. Where you’ll be involved in local decision making, work hands-on in finding solutions for our Members, where everyone works together to achieve our personal and financial goals.
We’ll provide an inspirational environment that’s open and collaborative that empowers you to reach your professional goals and excel in the work of fulfilling our vision.
You’ll have an opportunity to develop strong, enduring and independent working relationships where long-term partnerships with our Members is a reality. We are committed to creating a highly engaged workforce; we believe it’s critical to our success.
As a company that puts people first. Meridian has always paid close attention to the rising cost of living and factored this into employee wages, which is why we are incredibly proud to be Ontario’s largest certified living wage employer. We pay all our employees, regardless of role, a living wage as calculated by the Ontario Living Wage Network. We believe that fair compensation for our employees translates to improved financial and overall well-being.
Customer Experience Specialist – Financial Services
Top Benefits
About the role
Why Meridian?
At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Find our story here: About Meridian
About the Opportunity
If you’ve built your career around delivering exceptional customer service, we see your value—and we want to help you take the next step.
We’re hiring for multiple frontline roles in financial services, including:
-
Member Services Representative
-
Financial Services Representative
-
Contact Centre Representative
These roles are ideal for individuals who are passionate about helping others, eager to learn, and ready to grow their careers in a stable, purpose-driven industry.
What You’ll Do
-
Welcome and support clients with everyday banking needs.
-
Provide personalized advice and solutions to help Members reach their financial goals.
-
Assist with account openings, credit applications, and investment referrals.
-
Contribute to a positive, inclusive branch environment.
What You Bring
-
Experience in customer service—especially in retail environments.
-
Strong communication and relationship-building skills.
-
A desire to learn and grow in the financial services industry.
-
For advanced roles: Mutual Fund licensing is an asset (or willingness to obtain it).
Why Join Us?
-
Competitive pay and benefits.
-
Career advancement opportunities across Ontario.
-
A supportive culture that values community, empathy, and inclusion.
Location: Branches Across Ontario & Contact Centre | Full-Time & Part-Time
Apply Today
If you're ready to bring your service-oriented mindset into an exciting new chapter, we’d love to connect.
Our Story:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Our Commitment to You:
Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
Follow us on Twitter at
@MeridianCareers
Connect with us on LinkedIn
LI-TJ1
#LI-HYBRID
About Meridian Credit Union
The Meridian Experience!
A different employment experience Are you looking for an employer who shares your passion and enthusiasm? Do you want a job where you know you’re making a difference, every day you come to work? Do you want a challenging career with an organization that gives back to the community and whose employees embrace corporate social responsibility?
Consider Meridian as a way you can grow your career with us. Where you’ll be involved in local decision making, work hands-on in finding solutions for our Members, where everyone works together to achieve our personal and financial goals.
We’ll provide an inspirational environment that’s open and collaborative that empowers you to reach your professional goals and excel in the work of fulfilling our vision.
You’ll have an opportunity to develop strong, enduring and independent working relationships where long-term partnerships with our Members is a reality. We are committed to creating a highly engaged workforce; we believe it’s critical to our success.
As a company that puts people first. Meridian has always paid close attention to the rising cost of living and factored this into employee wages, which is why we are incredibly proud to be Ontario’s largest certified living wage employer. We pay all our employees, regardless of role, a living wage as calculated by the Ontario Living Wage Network. We believe that fair compensation for our employees translates to improved financial and overall well-being.