Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31266: Supervisor Parking Enforcement & School Safety
• Union: CUPE Local 1041
• Job Description ID #: 2739
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on August 6th, 2025.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUPERVISOR, PARKING ENFORCEMENT & SCHOOL SAFETY – CUPE 1041

Summary Of Duties Reporting to the Manager, Parking Enforcement & School Safety, responsible for the supervision of Parking Control Officers in the enforcement of parking violations on public highways and private and municipal properties inclusive of the towing operation and private property program as well as other enforcement initiatives and investigations. Responsible for the supervision of the School Crossing guards in providing safe crossing for elementary school children by controlling vehicular traffic at approved school crossing locations. Provide safety training for schools and various other community groups. Provide innovative and creative solutions to various operational situations using industry best practices.

SPECIFIC DUTIES

Supervise, provide leadership and direction to staff by demonstrating a high level of integrity and technical proficiency. Ensuring the compliance of all applicable by-laws in accordance to established procedures, corresponding by-laws and other applicable legislation.

Responsible for the day to day operations of the School Crossing Guard Program and ensures that approved school crossing locations are staffed at all times. Performs technical studies and best practise methodology to assess safety requirements to determine and rationalize School Crossing Guard Points.

Oversee Parking Control personnel day to day operations through on-street and off-street Municipal Law Enforcement. Ensures standard regulations are met in unusual situations, using sound judgment, tact and diplomacy.

Accountable for achieving sectional goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best-practices” approach in developing and delivering service excellence in a timely and cost-effective manner. Implements strategies to improve efficiencies and effectiveness.

Attends meetings and effectively represents the Section. Routinely interactive and collaboration with other departments, outside agencies, stakeholders and the public.

Accountable to the manager, for ensuring that compliance activities are provided in accordance with City and Provincial guidelines and in the most effective and efficient manner, consistent with the City of Hamilton mission and values.

Supervising Parking Control Officers and Clerical Support Staff by assigning, prioritizing and scheduling daily activities to ensure that services are provided efficiently and effectively.

Provides guidance, training and support to staff, review laid charges, investigates complicated complaints, issues charges, swears out information and lays charges as required.

Provides written and verbal reports of inspection and enforcement findings, actions and recommendations to Council, general public, senior management and external agencies.

Ensures that proper records and reports are maintained in respect to all complaints, investigations and subsequent related actions.

Coordinates and monitors multi-departmental investigations.

Identifies and recommends sectional training needs and deficiencies.

Liaises with the public to answer inquiries regarding Licensing and By-law procedures and guidelines, responds to complaints and initiates corrective action or provides solutions by assigning staff to investigate and work with customers.

Ensures employees are provided with the use of appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees preform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned, which are directly related to the functions of the job as defined.

Qualifications

• Demonstrated experience working with the Provincial Offences Act, Highway Traffic Act, Administrative Penalties and Traffic/Parking By-laws and other related by-laws and Provincial Statutes. Demonstrated supervisory and administrative experience. Preference given to those who have demonstrated competence related to Parking Enforce and Administrative Penalty System, normally acquired by Community College diploma in a relevant field of study with progressive experience or equivalent combination of education and relevant work experience directly related to Parking Enforcement.
• Demonstrated experience and knowledge of OTC and School Crossing Programs.
• Must have excellent verbal and written communication skills and ability to deal diplomatically with all levels of management, staff, elected officials, public, subordinates and other departments. Must possess excellent conflict management skills. Preference will be given to candidates certified in MLEOA.
• Computer literacy in e-mail, internet, word processing and spreadsheet applications (Microsoft Word, Excel, Access). Knowledge of a networked client/server database management system such as Hansen. Must possess thorough knowledge of the current suite of Microsoft productivity tools, including PowerPoint, Excel and Word. MES Officer (Gtechna software), Hansen would be considered an asset.
• Demonstrated skills supervising staff, administration and fiscal responsibility.
• Demonstrated ability to implements strategies to improve effectiveness and efficiencies of the operation. Possesses a high level of personal integrity, demonstrated leadership capabilities, and excellent communication skills.
• Knowledge of general accounting principals and other municipal operations. Ability to gather and report on statistical data.
• Excellent written and verbal communication skills, customer service skills, facilitation skills, presentation skills, a team leader and mentor possessing highly developed negotiation and conflict resolution skills.
• Demonstrated experience working with municipal by-laws, provincial legislation, regulations, and administrative penalties.
• Demonstrated ability to effectively function in a results oriented environment for a unionized and non-unionized environment.
• Established experience in preparation and presentation of controversial and politically sensitive reports.
• Proven organizational skills and the ability to work with very tight deadlines and competing priorities.
• Demonstrated ability to challenge, lead and inspire others to excel in an environment that fosters innovative approaches to problem-resolution.
• Must be available to work rotating shifts including evenings, nights and weekends. In addition, there is the possibility of rotating standby shifts.
• Demonstrated knowledge of Health and Safety Act and applicable regulations as it relates to the position.

NOTE: Must possess and maintain a Valid Class "G" Driver's license in the Province of Ontario and a point-free driving record and/or record found satisfactory to the City of Hamilton. As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Reference Check, at their expense, prior to beginning work in this position.

THIS POSITION REQUIRES THE SUCCESSFUL APPLICANT(S) TO WORK A THREE SHIFT ROTATIONAL SCHEDULE INCLUSIVE OF WEEKENDS.

THIS POSITION REQUIRES A VALID CLASS “G” DRIVER’S LICENCE AND PROOF THEREOF IS REQUIRED UPON HIRE.

SALARY: Salary Grade 5 Per hour

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.