If you’re passionate about maintaining and strategically building on the foundation of the culture, processes, policies, and procedures – and having fun doing it, apply to our Director, Retail Division opportunity so we can meet you!

What You’ll Love About Us:

• Competitive salary
• Annual performance bonus
• 100% Company paid health, vision & dental benefits
• Sick pay
• Employee Assistance Program
• RRSP/DPSP matching
• Uniforms provided
• Opportunities for training & advancement
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Perks, Perks, Perks! Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

What You’ll Do:

Operations Excellence

• Owns the overall success of retail
• Sets the vision and standards
• Responsible for maintaining and strategically building on the foundation of the culture, processes, policies, and procedures

Reporting

• Request and share out data to all levels in the company
• Report month end results to leadership team

Forecasting

• Owns the forecast
• Collaborates directly with Finance and Demand Planning and Inventory Manager
• Prepare budgets and annual targets; continuously monitor progress against goals, holding the team accountable and adjusting accordingly to deliver against Key Performance Indicators (KPIs)

Store Improvements (QA/Facility/H&S)

• Project Management and establishing priorities of entire process
• Work collaboratively and hold cross-functional teams accountable

New Store Openings

• Project Management of entire process from sourcing new locations to full execution of open
• Responsible for overall success

People & Culture

• Be a Kawartha Dairy Values Ambassador, leader, and mentor to drive employee engagement and teamwork
• Provide ongoing coaching, development, and bi-annual performance evaluations for Retail District Managers and Retail Operations Excellence Manager and oversee Retail succession planning
• Support Retail District Managers in addressing complex employee issues or safety concerns

Health & Safety

• Aligning with Health & Safety and Quality Assurance on the health & safety and food quality & safety store standards, tools and tracking

Training and Development

• Leverage best-in-class operational practices to drive efficient and consistent operations

Finance

• Work collaboratively with Finance to create all financial accountabilities and tools for stores
• Own the delivery against financial metrics

Procurement

• Collaborate with procurement on sourcing and process optimization
• Explore centralization of resale sourcing, warehousing and distribution
• Collaborate with marketing to explore NEW resale items

What You Need to Get the Job Done:

• Post-Secondary degree
• 10+ years’ experience in fast-paced retail leadership roles, including multi-store leadership with a focus on management, customer service, and operations
• An excellent coach and mentor with proven ability to inspire teams and who cherishes the experience of managing and working with some amazing people
• Natural leader with strong interpersonal skills and excellent written and verbal communicator
• Strong business acumen and ability to translate data into actionable insights and strategies
• High competency level in use of MS Office (Excel, PowerPoint, Word, as a minimum)
• The ability to adapt and lead others in a growing, constantly changing, high paced, but super fun environment
• A passion for what we do and aligned with our core values
• A self-starter who can work independently
• Someone who can act as a Change Management Champion
• Ability to travel and work additional or varied hours as required to fulfill the responsibilities of the position.

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.