Top Benefits
About the role
Why join the Falcon family?!
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities
If you’re a heavy-duty equipment service advisor, service representative, service writer, or an automotive service advisor with a minimum of 5 years’ experience in a service related role, we want you to join Falcon Equipment’s Edmonton Branch!
Job Duties & Responsibilities:
- Provide exceptional customer service to both external and internal customers
- Courteously handle customer issues, complaints and misunderstandings
- Communicate with service customers to determine the nature of the mechanical problems
- Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
- Work directly with the parts department to price/source parts and determine estimated delivery time of parts
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Vocational training in heavy equipment service and repair
- Knowledge of the heavy equipment industry
- 3 - 5 years’ work experience in a related field
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license
About the Benefits:
- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company
Falcon Equipment is an equal opportunity employer.
* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Nisku, AB T9E 7Y4: reliably commute or plan to relocate before starting work (required)
Experience:
- heavy-duty service: 3 years (preferred)
Work Location: In person
About Falcon Equipment
Falcon Equipment was founded in 1988 as a provider/dealer of mobile crane (articulating and telescopic) solutions in British Columbia.
Over 30 years later, we have become a proud innovator of Lifting and Snow & Ice equipment solutions throughout Western Canada, and Rail equipment solutions across North America. Within our six locations across the Provinces of BC, Alberta, Saskatchewan and Manitoba, we’ve come to represent over 30 trusted equipment brands, including Palfinger, National Stiff Boom Cranes, Henderson Snow and Ice and Boss Railcar Movers.
As a market share leader in Falcon’s home province of BC, we work to replicate this standard throughout all locations by (a) affirming efficient processes, (b) promoting core competencies/standards, and (c) raising brand-awareness. Moreover, we have made strides to enhance our Western Canadian presence by expanding into new regions of interest; while furthering supplier relations to improve the scope of product offerings.
For the years, Falcon has set the standard of heavy truck equipment innovation by producing top-end solutions for industry-leading companies.
Top Benefits
About the role
Why join the Falcon family?!
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities
If you’re a heavy-duty equipment service advisor, service representative, service writer, or an automotive service advisor with a minimum of 5 years’ experience in a service related role, we want you to join Falcon Equipment’s Edmonton Branch!
Job Duties & Responsibilities:
- Provide exceptional customer service to both external and internal customers
- Courteously handle customer issues, complaints and misunderstandings
- Communicate with service customers to determine the nature of the mechanical problems
- Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
- Work directly with the parts department to price/source parts and determine estimated delivery time of parts
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Vocational training in heavy equipment service and repair
- Knowledge of the heavy equipment industry
- 3 - 5 years’ work experience in a related field
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license
About the Benefits:
- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company
Falcon Equipment is an equal opportunity employer.
* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Nisku, AB T9E 7Y4: reliably commute or plan to relocate before starting work (required)
Experience:
- heavy-duty service: 3 years (preferred)
Work Location: In person
About Falcon Equipment
Falcon Equipment was founded in 1988 as a provider/dealer of mobile crane (articulating and telescopic) solutions in British Columbia.
Over 30 years later, we have become a proud innovator of Lifting and Snow & Ice equipment solutions throughout Western Canada, and Rail equipment solutions across North America. Within our six locations across the Provinces of BC, Alberta, Saskatchewan and Manitoba, we’ve come to represent over 30 trusted equipment brands, including Palfinger, National Stiff Boom Cranes, Henderson Snow and Ice and Boss Railcar Movers.
As a market share leader in Falcon’s home province of BC, we work to replicate this standard throughout all locations by (a) affirming efficient processes, (b) promoting core competencies/standards, and (c) raising brand-awareness. Moreover, we have made strides to enhance our Western Canadian presence by expanding into new regions of interest; while furthering supplier relations to improve the scope of product offerings.
For the years, Falcon has set the standard of heavy truck equipment innovation by producing top-end solutions for industry-leading companies.