Advisor, SIU Claims Technical- 8 month contract
Top Benefits
About the role
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Job Scope & Responsibilities
- Customer experience: Increase our business agility to deliver an exceptional customer and broker experience while balancing fraud detection, investigation and prevention.
- Talented and engaged teams - Increase visbility, reward and recognition, cultivate and implement training and development programs. Communicate emerging trends - case law, process changes, guidelines and protocols.
- Indemnity/expense management: Broaden technical expertise and knowledge of SIU and operational lines staff through stakeholder/committee discussions.
- Efficiency & Scalability: Develop, document and implement protocols, guidelines, and continuous operational improvement plans. Timely completion of audits to drive quality assurance. Advance corporate culture and diversity initiatives.
What can you expect from this role?
- Support in resolution of customer complaints/broker/ombudsman
- Improve processes between National Operational teams and SIU
- Collaboration with Enterprise Fraud Insights, SIU Admin, Advanced Analytics and National Operational teams
- Increase visibility through participation in National and SIU huddles, stakeholder, committee, and problem solving sessions
- Reward and recognition: Acknowledge contributions and achieved milestones of front-line staff and peer to peer. Promote use of Definity Plus.
- Cultivate and implement training and development programs: Create and support National and SIU fraud training, streamline internal modules, vet training material
- Review emerging trends/Communicate: Fraud case law, industry fraud/crime, support law enforcement, regulators, and other agencies to action suspicious or fraud losses
- Schedule regular meetings with SIU staff and key stakeholders to develop action strategies against prospective performance to drive indemnity and expense
- litigation support for SIU matters referred to legal counsel
- Assist in development of protocols, guidelines, and continuous improvement plans
- Conduct internal and external audits to monitor regulatory compliance, develop action plans to address gaps, and critically evaluate the effect of plan to conclusion
- Actively participate and contribute to corporate culture and diversity initiatives
- Strengthen collaboration between departments and industry: Internal departments - Claims, Underwriting, Actuary, Analytics, and Finance. External: IBC/Equite
What you bring to the role?
- University degree in any discipline or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation
- A minimum of 5 years claims experience. Multi-lined claims experience preferred but not mandatory
Salary range is $69,000 - $127,000
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].
Background checks This role requires successful clearance of a background check (including criminal checks and leadership references).
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Advisor, SIU Claims Technical- 8 month contract
Top Benefits
About the role
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Job Scope & Responsibilities
- Customer experience: Increase our business agility to deliver an exceptional customer and broker experience while balancing fraud detection, investigation and prevention.
- Talented and engaged teams - Increase visbility, reward and recognition, cultivate and implement training and development programs. Communicate emerging trends - case law, process changes, guidelines and protocols.
- Indemnity/expense management: Broaden technical expertise and knowledge of SIU and operational lines staff through stakeholder/committee discussions.
- Efficiency & Scalability: Develop, document and implement protocols, guidelines, and continuous operational improvement plans. Timely completion of audits to drive quality assurance. Advance corporate culture and diversity initiatives.
What can you expect from this role?
- Support in resolution of customer complaints/broker/ombudsman
- Improve processes between National Operational teams and SIU
- Collaboration with Enterprise Fraud Insights, SIU Admin, Advanced Analytics and National Operational teams
- Increase visibility through participation in National and SIU huddles, stakeholder, committee, and problem solving sessions
- Reward and recognition: Acknowledge contributions and achieved milestones of front-line staff and peer to peer. Promote use of Definity Plus.
- Cultivate and implement training and development programs: Create and support National and SIU fraud training, streamline internal modules, vet training material
- Review emerging trends/Communicate: Fraud case law, industry fraud/crime, support law enforcement, regulators, and other agencies to action suspicious or fraud losses
- Schedule regular meetings with SIU staff and key stakeholders to develop action strategies against prospective performance to drive indemnity and expense
- litigation support for SIU matters referred to legal counsel
- Assist in development of protocols, guidelines, and continuous improvement plans
- Conduct internal and external audits to monitor regulatory compliance, develop action plans to address gaps, and critically evaluate the effect of plan to conclusion
- Actively participate and contribute to corporate culture and diversity initiatives
- Strengthen collaboration between departments and industry: Internal departments - Claims, Underwriting, Actuary, Analytics, and Finance. External: IBC/Equite
What you bring to the role?
- University degree in any discipline or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation
- A minimum of 5 years claims experience. Multi-lined claims experience preferred but not mandatory
Salary range is $69,000 - $127,000
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].
Background checks This role requires successful clearance of a background check (including criminal checks and leadership references).
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.