Position Overview:

The City of Prince Albert is currently seeking to fill the permanent, full time position of Customer Service Representative.

The Customer Service Representative is responsible to provide service to customers in person or over the phone as part of the Solutions Hub customer service team. The position will be the first point of contact by phone or at the customer service counter at City Hall. The position will receive and process payments, applications and other documents related to water utility servicing and billing, property taxes, parking tickets and permits, general licenses, and transit passes either by phone or in person as required, as well as answer and respond to phone inquiries from the public.

Principle Duties & Responsibilities:

1. Key Customer Service Duties:

• Receive and process payments for various City services, including but not limited to:

water utility payments, property taxes, transit passes, parking tickets and impound

payments, various invoices, permits, and licenses.

• Be the first point of contact and respond to phone inquiries from the public.
• Receive and process applications related to City Services.
• Respond to public inquiries and provide assistance for requests and complaints

regarding:

• Property Taxes – e.g. levy calculations, legal descriptions, liens and tax certificate

processing, Tax Installment Payment Plan (TIPPS) program applications;

• Utility billing – e.g. billing inquiries, water applications, and disconnection requests,

Monthly Installment Payment Plan (MIPPS) program applications; and,

• Parking – e.g. parking permit applications, parking ticket inquiries.
• Directing further public inquiries and concerns to the appropriate department.
• Verify opening and ending balances for all payment types and locating and correcting any

balancing discrepancies.

• Maintain, reconcile and balance daily records and spreadsheets
• Assist with tax billing and utility billing, as required.
• Sort and distribute incoming mail. Prepare outgoing mail and affix postage, including

registered mail items.

• Perform standardized clerical, record keeping, data entry, and filing duties.
• Accurately record data in applicable databases, documents, or spreadsheets.

2. General Duties

• Attend to all inquiries through personal, telephone, and written communication.
• Follow acts, regulations, bylaws, agreements, policies, and procedures.
• Follow regulations, acts, and policies of Occupational Health & Safety.
• Perform other related duties as assigned

Required Qualifications:

• Certificate from an accredited institution in a business or administrative program; or

• Grade 12 with two years’ related experience.

Key Knowledge, Technical Skills and Abilities:

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Ability to follow oral and written instructions.
• Ability to perform calculations and data entry with speed and accuracy.
• Ability to maintain a high level of confidentiality at all times.
• Ability to work independently and manage time and tasks effectively
• Ability to work efficiently with word processing, databases, spreadsheets, accounting

applications and web-based applications.