Company Overview
At Vision770, we believe everyone deserves access to high-quality eyewear that enhances both vision and style. Our mission is to become a leader in the optical industry in Canada through personalized service, accessibility, and community proximity.

Position Summary: Customer Communication & Appointment Coordinator
We are looking for a Customer Communication & Appointment Coordinator to join our dynamic team at Vision770. You will be the primary point of contact for clients across multiple platforms—by phone, email, and in person—ensuring every interaction is handled professionally and efficiently. Your role will focus on answering calls, managing appointments, and communicating clearly with clients in French, English, and Spanish.

Key Responsibilities

• Answer incoming calls and respond to client inquiries in a professional and friendly manner.
• Book, confirm, and reschedule eye exam appointments.
• Manage all client communications across phone, email, and in-store channels.
• Ensure all appointment schedules are up to date and accurate.
• Handle customer questions regarding services, store hours, and product availability.
• Act as a liaison between clients and clinic staff to ensure smooth service delivery.

Requirements

• Fluent in French, English, and Spanish – oral and written.
• Previous experience in a receptionist, customer service, or scheduling role is preferred.
• Excellent communication skills and phone etiquette.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable using scheduling software and basic data entry tools.
• Friendly, professional, and solution-oriented attitude.

Job Type: Full-time

Pay: $16.10 per hour

Expected hours: 30 – 40 per week

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 2025-06-17