Top Benefits
About the role
Rejoignez la famille LKQ ! Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ . Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal. Postulez maintenant et faites le premier pas vers une carrière enrichissante !
Responsible for resolving end-user calls and/or work orders in a timely professional manner and maintaining continuous communication within the department and the end users.
Essential Job Duties
- Provide remote technical support online, over the phone or through remote access.
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of IT systems.
- Follow all operational procedures and document all pertinent information, communication, and resolution in the support tickets.
- Answer questions regarding system procedures, online transactions, systems statuses, and downtime procedures.
- Collaborate with IT and business partners to restore service and/or identify recurring problems.
- Manage the escalation and communication for more complex support issues.
- Assume other duties as assigned.
Supervisory Responsibilities
- Not responsible for supervising employees.
Minimum Requirements
Education & Experience
- Bachelor's Degree or equivalent work experience.
- 1+ year(s) of related experience.
Preferred Requirement****s
- Experience working in a call center or technical support environment.
Knowledge/Skills/Abilities
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
- Demonstrate use of computer operations (programming, relational databases, and operating systems) and software packages.
- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to departments or middle management.
- Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
- Decisions generally affect own job or assigned functional area.
- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
- Handle multiple tasks or projects simultaneously with moderate complexity.
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 25 pounds.
Si vous vous reconnaissez dans cette description et aimeriez en savoir plus?
N’attendez plus et postulez dès maintenant; nous avons hâte de vous rencontrer.
LKQ Corporation est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et fournira, sur demande, des mesures d'adaptation pendant le processus de recrutement. Nous remercions tous les candidats de leur intérêt ; toutefois, nous ne communiquerons qu'avec les candidats retenus.
Rejoignez-nous pour un parcours professionnel passionnant avec des personnes positives et motivées.
About LKQ Corporation
LKQ Corporation (Nasdaq: LKQ), a Fortune 500 company, is North America’s largest provider of alternative collision auto parts, and a leading provider of recycled and remanufactured mechanical parts including engines and transmissions, all in connection with the repair of automobiles and other vehicles. LKQ is also a leading distributor and marketer of specialty aftermarket equipment and accessories in North America. LKQ is the largest distributor of mechanical and collision alternative parts in the United Kingdom, and the largest distributor of mechanical parts in the Netherlands. LKQ also has operations in Taiwan, Belgium and France. LKQ operates more than 570 facilities, offering its customers a broad range of replacement systems, components, equipment, and parts to repair and accessorize automobiles, trucks, recreational and performance vehicles. In 2013, LKQ surpassed $5 billion in revenue.
Since its formation in 1998, LKQ has grown through internal development and over 170 acquisitions. Today, LKQ is the only supplier of alternative parts for the automotive collision and mechanical repair industry with a network and presence serving most major markets in the U.S. and Canada. LKQ is also a leading supplier of automotive aftermarket products in the U.K. and the Netherlands.
Top Benefits
About the role
Rejoignez la famille LKQ ! Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ . Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal. Postulez maintenant et faites le premier pas vers une carrière enrichissante !
Responsible for resolving end-user calls and/or work orders in a timely professional manner and maintaining continuous communication within the department and the end users.
Essential Job Duties
- Provide remote technical support online, over the phone or through remote access.
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of IT systems.
- Follow all operational procedures and document all pertinent information, communication, and resolution in the support tickets.
- Answer questions regarding system procedures, online transactions, systems statuses, and downtime procedures.
- Collaborate with IT and business partners to restore service and/or identify recurring problems.
- Manage the escalation and communication for more complex support issues.
- Assume other duties as assigned.
Supervisory Responsibilities
- Not responsible for supervising employees.
Minimum Requirements
Education & Experience
- Bachelor's Degree or equivalent work experience.
- 1+ year(s) of related experience.
Preferred Requirement****s
- Experience working in a call center or technical support environment.
Knowledge/Skills/Abilities
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
- Demonstrate use of computer operations (programming, relational databases, and operating systems) and software packages.
- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to departments or middle management.
- Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
- Decisions generally affect own job or assigned functional area.
- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
- Handle multiple tasks or projects simultaneously with moderate complexity.
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 25 pounds.
Si vous vous reconnaissez dans cette description et aimeriez en savoir plus?
N’attendez plus et postulez dès maintenant; nous avons hâte de vous rencontrer.
LKQ Corporation est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et fournira, sur demande, des mesures d'adaptation pendant le processus de recrutement. Nous remercions tous les candidats de leur intérêt ; toutefois, nous ne communiquerons qu'avec les candidats retenus.
Rejoignez-nous pour un parcours professionnel passionnant avec des personnes positives et motivées.
About LKQ Corporation
LKQ Corporation (Nasdaq: LKQ), a Fortune 500 company, is North America’s largest provider of alternative collision auto parts, and a leading provider of recycled and remanufactured mechanical parts including engines and transmissions, all in connection with the repair of automobiles and other vehicles. LKQ is also a leading distributor and marketer of specialty aftermarket equipment and accessories in North America. LKQ is the largest distributor of mechanical and collision alternative parts in the United Kingdom, and the largest distributor of mechanical parts in the Netherlands. LKQ also has operations in Taiwan, Belgium and France. LKQ operates more than 570 facilities, offering its customers a broad range of replacement systems, components, equipment, and parts to repair and accessorize automobiles, trucks, recreational and performance vehicles. In 2013, LKQ surpassed $5 billion in revenue.
Since its formation in 1998, LKQ has grown through internal development and over 170 acquisitions. Today, LKQ is the only supplier of alternative parts for the automotive collision and mechanical repair industry with a network and presence serving most major markets in the U.S. and Canada. LKQ is also a leading supplier of automotive aftermarket products in the U.K. and the Netherlands.