Senior Account Administrator, Pension Benefits
About the role
Responsibilities
- Receives incoming telephone enquiries, issues or concerns directly from pensioners, their family members, legal representatives, etc., providing contacts with requested information and problem resolution for standard, private, sensitive and complex account types directly or escalating as necessary
- Processes manual client instructions and daily lump sum files, through dedicated systems for approximately 60,000-75,000 pensioners /70-80 plan sponsors. Plan activities include new pensioner set ups, lump sum payments, ad hoc payment requests and pensioner maintenance. Follows up with clients on missing or unclear directions, escalates to Client Service Administrator if not resolved within administration team.
- Researches and supplies relevant information on current state of pensioner environment to Client Service Team and directly to incoming callers by maintaining current on regulatory, legislative, product, policy and procedural changes that will impact pension payments.
- Liaises with other CIBC Mellon internal departments (Client Service Team, Relationship Management, IPA, Fee Billing, Project Management and Information Delivery team ) to support the resolution of client enquiries, issues and concerns initiated outside of the Pension Benefits Operations group
- Provide effective desk coverage for absent co-workers
- Provide peer work verification ensuring processing accuracy and timeliness within established policies and procedures.
- Monitor assigned client inbox for incoming instructions and inquiries.
Qualifications
- Community College degree with focus on business, finance or equivalent training
- Bilingualism in French is an asset
- Approximately 3 years progressive experience in a related field
- Knowledge of payroll procedures and legislative requirements
- Communication; time management skills
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.
Senior Account Administrator, Pension Benefits
About the role
Responsibilities
- Receives incoming telephone enquiries, issues or concerns directly from pensioners, their family members, legal representatives, etc., providing contacts with requested information and problem resolution for standard, private, sensitive and complex account types directly or escalating as necessary
- Processes manual client instructions and daily lump sum files, through dedicated systems for approximately 60,000-75,000 pensioners /70-80 plan sponsors. Plan activities include new pensioner set ups, lump sum payments, ad hoc payment requests and pensioner maintenance. Follows up with clients on missing or unclear directions, escalates to Client Service Administrator if not resolved within administration team.
- Researches and supplies relevant information on current state of pensioner environment to Client Service Team and directly to incoming callers by maintaining current on regulatory, legislative, product, policy and procedural changes that will impact pension payments.
- Liaises with other CIBC Mellon internal departments (Client Service Team, Relationship Management, IPA, Fee Billing, Project Management and Information Delivery team ) to support the resolution of client enquiries, issues and concerns initiated outside of the Pension Benefits Operations group
- Provide effective desk coverage for absent co-workers
- Provide peer work verification ensuring processing accuracy and timeliness within established policies and procedures.
- Monitor assigned client inbox for incoming instructions and inquiries.
Qualifications
- Community College degree with focus on business, finance or equivalent training
- Bilingualism in French is an asset
- Approximately 3 years progressive experience in a related field
- Knowledge of payroll procedures and legislative requirements
- Communication; time management skills
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.