International Export Customer Service Representative – Forestry Division

Are you an experienced logistics professional ready to take the next step in your career? Join our Forestry Division as an International Export Customer Service Representative and play a vital role in managing export shipments that keep global supply chains running smoothly.

In this position, you’ll be responsible for coordinating container bookings, transloading, and inland transportation, as well as preparing key export documents like Bills of Lading, Commercial Invoices, and Certificates of Origin. You’ll collaborate with carriers, warehouses, mills, and international customers, ensuring shipments meet deadlines and comply with regulations, making a real impact every day.

We’re looking for someone with at least three years of experience in export logistics or freight forwarding, a sharp eye for detail, and strong communication skills. If you have experience with forestry products or CIFFA certification, that’s a definite plus.

If you want to work in a dynamic, fast-paced environment where your expertise truly matters, we’d love to hear from you!

About Us:

Founded in 1947, Gillespie-Munro is a full-service Canadian international freight forwarding firm, offering innovative and customized transportation solutions. Our operations span four key areas: international freight forwarding agency, marine chartering, international projects, and air freight.

With offices in Montreal, Vancouver, and Toronto, Gillespie-Munro is a growing organization offering limitless opportunities to build and expand your career.

This is an in-office position. Monday – Friday 6am-2pm (Training 8:30am-5pm)

Key Responsibilities:

• Coordinate all aspects of international logistics, including container bookings, transloading, deliveries, documentation, and invoicing.

• Oversee workflows and implement improvements to enhance efficiency and client service.

• Liaise with suppliers, ocean carriers, transload facilities, mills, sales offices, and overseas customers to ensure seamless and timely order fulfillment.

• Monitor shipments to ensure compliance with carrier cut-off dates, Verified Gross Mass (VGM) deadlines, and vessel loading schedules.

• Manage and issue critical shipping documentation including Bills of Lading, Certificates of Origin, Commercial Invoices, and Mill Certificates.

• Communicate with carriers for B/L instructions, proof approval, and final document issuance.

• Provide clients with accurate export documentation aligned with sales agreements and letters of credit.

• Maintain and update order management systems and KPI tracking tools.

• Provide regular shipment status updates to clients via email, phone, and spreadsheet reports.

• Manage cargo volumes to align with short-term and long-term allocation targets.

Required Qualifications & Experience:

• Minimum 3 years of experience in international marine freight forwarding.

• Strong attention to detail and accuracy in documentation.

• Ability to work under pressure and manage varying workloads.

• Proficiency in Microsoft Office, especially Excel and Word.

• Strong organizational and communication skills.

• CIFFA education program completed (preferred).

• Some post-secondary education (preferred).

• A willingness to learn and participate in ongoing training and development.

Career Rewards:

• Competitive compensation package

• Annual performance reviews

• Paid vacation and personal days

• Scenic and conveniently located office

• Comprehensive benefits (including dental and vision), fully covered by the employer

• Group RSP matching program

Join our team and be part of a company with over 75 years of excellence in freight forwarding.