Healthcare Business Analyst (EMR)
About the role
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Duties And Responsibilities
- Serve as a key liaison between business stakeholders and the vendor for various important initiatives like replacing our current EMR and scheduling system.
- Work closely with stakeholders, end users, vendors, and the implementation team to understand current workflows, identify requirements, and guide the configuration and implementation of the new system.
- Lead the discovery and documentation of current-state workflows, system dependencies, and pain points with users across departments.
- Lead requirements for workshops, interviews, and workflow observation sessions with clinical, operational, and technical teams to gather, analyze, and prioritize business requirements for the new system.
- Translate requirements into clear, structured documents to guide system implementation and enhancements, workflow improvements, and reporting needs.
- Create the process mapping diagrams (e.g., BPMN), BRDs, User Stories with Acceptance Criteria, Use Cases and Use Case Diagrams etc.
- Conduct gap analysis, process modeling, and root cause analysis for existing processes and systems.
- Work with the project team to define project scope, success criteria, and measurable outcomes.
- Lead the implementation of process enhancements and new system functionality, ensuring requirements in alignment with business goals.
- Present insights, business cases, and progress updates to C-suite executives and senior leadership.
- Collaborate with developers, testers, and project managers to support solution delivery and ensure business needs are met.
- Oversee user acceptance testing (UAT), including test case creation, execution, and issue tracking.
- Assist in data migration planning and validation to ensure accuracy and continuity of care.
- Assist in developing training documentation and support change management efforts to ensure a smooth transition.
Work Location : Bayshore Healthcare, National Office, Mississauga ON
Hybrid – At least 2 days onsite weekly
Education
Experience
- Bachelor’s degree in healthcare administration, Business, Information Systems, or related field.
- 3–5 years of experience as a Business Analyst, with at least 2 years in the healthcare or clinical domain, with experience in EMR or scheduling systems.
- Proven experience in system replacement or large-scale IT transformation projects.
- Solid understanding of healthcare workflows, medical terminology, and regulatory requirements (e.g., HIPAA, CMS standards) along with EMR systems and scheduling workflows in healthcare environments.
- Experience working with cross-functional teams including clinicians, administrative staff, and IT professionals.
- Familiarity with data migration, testing processes, and change management best practices.
- Certified Business Analysis Professional (CBAP) or equivalent is preferred but not required.
Other Skills And Abilities
- Strong analytical and critical thinking skills to evaluate complex clinical and business scenarios.
- Excellent written and verbal communication skills for effective stakeholder collaboration.
- Skilled in facilitation and elicitation techniques (interviews, workshops, observations).
- Proficiency with tools such as Microsoft Office (Excel, Word, PowerPoint), Visio, Jira, Confluence, or similar.
- Strong attention to detail, with the ability to manage multiple priorities and meet tight deadlines.
- Understanding of Agile, Scrum, or Waterfall project methodologies.
Primary Location ON-Mississauga
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
Healthcare Business Analyst (EMR)
About the role
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Duties And Responsibilities
- Serve as a key liaison between business stakeholders and the vendor for various important initiatives like replacing our current EMR and scheduling system.
- Work closely with stakeholders, end users, vendors, and the implementation team to understand current workflows, identify requirements, and guide the configuration and implementation of the new system.
- Lead the discovery and documentation of current-state workflows, system dependencies, and pain points with users across departments.
- Lead requirements for workshops, interviews, and workflow observation sessions with clinical, operational, and technical teams to gather, analyze, and prioritize business requirements for the new system.
- Translate requirements into clear, structured documents to guide system implementation and enhancements, workflow improvements, and reporting needs.
- Create the process mapping diagrams (e.g., BPMN), BRDs, User Stories with Acceptance Criteria, Use Cases and Use Case Diagrams etc.
- Conduct gap analysis, process modeling, and root cause analysis for existing processes and systems.
- Work with the project team to define project scope, success criteria, and measurable outcomes.
- Lead the implementation of process enhancements and new system functionality, ensuring requirements in alignment with business goals.
- Present insights, business cases, and progress updates to C-suite executives and senior leadership.
- Collaborate with developers, testers, and project managers to support solution delivery and ensure business needs are met.
- Oversee user acceptance testing (UAT), including test case creation, execution, and issue tracking.
- Assist in data migration planning and validation to ensure accuracy and continuity of care.
- Assist in developing training documentation and support change management efforts to ensure a smooth transition.
Work Location : Bayshore Healthcare, National Office, Mississauga ON
Hybrid – At least 2 days onsite weekly
Education
Experience
- Bachelor’s degree in healthcare administration, Business, Information Systems, or related field.
- 3–5 years of experience as a Business Analyst, with at least 2 years in the healthcare or clinical domain, with experience in EMR or scheduling systems.
- Proven experience in system replacement or large-scale IT transformation projects.
- Solid understanding of healthcare workflows, medical terminology, and regulatory requirements (e.g., HIPAA, CMS standards) along with EMR systems and scheduling workflows in healthcare environments.
- Experience working with cross-functional teams including clinicians, administrative staff, and IT professionals.
- Familiarity with data migration, testing processes, and change management best practices.
- Certified Business Analysis Professional (CBAP) or equivalent is preferred but not required.
Other Skills And Abilities
- Strong analytical and critical thinking skills to evaluate complex clinical and business scenarios.
- Excellent written and verbal communication skills for effective stakeholder collaboration.
- Skilled in facilitation and elicitation techniques (interviews, workshops, observations).
- Proficiency with tools such as Microsoft Office (Excel, Word, PowerPoint), Visio, Jira, Confluence, or similar.
- Strong attention to detail, with the ability to manage multiple priorities and meet tight deadlines.
- Understanding of Agile, Scrum, or Waterfall project methodologies.
Primary Location ON-Mississauga
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672