As an international "Tier 1" partner of the world's major aircraft manufacturers (Airbus, Boeing, Bombardier, Dassault, Embraer, Lockheed Martin…), Latecoere serves aerospace with innovative solutions for a sustainable world.

The Group is active in all segments of the aerospace industry (commercial, regional, business and military aircraft), in two areas of activity: Aerostructures and Interconnection Systems. The Group employs over 5,000 people in 15 countries.

In November 2022, Latecoere completed the acquisition of Canadian-domiciled Avcorp Industries, becoming Latecoere’s Aerostructures Canadian unit.

Latecoere is currently seeking highly talented, innovative and quality-focused individual to join our team. The ideal candidate is flexible, organized with proven ability to handle tight deadlines and work in a fast-paced environment.

General Summary

Provide Latecoere’s customers with world class customer service. Perform order entry, basic sales and planning tasks related to your customer portfolios. Use your strong communication skills and product knowledge to develop strong relationships with customers. Provide customers with detailed information for products and services requested. Represent the voice of key customers within Latecoere. Support Production Controller by monitoring our customers’ capacity and turn time needs with relation to our capacity limits. Support Business Development group in sales and production forecasting exercises. This position requires a strong ability to develop new customer relationships of trust and respect while maintaining excellent functional relationships with our existing customers.

Primary Responsibilities

• Maintain and update contract pricing module
• Ensure terms of customer purchase orders are correct and conform to the contract
• Establishes and maintains administration duties for new customers
• Generate sales orders in ERP system
• Process orders and inquiries from customers and provide information regarding price, specifications and delivery.
• Work on RFQ’s and AOG requests to ensure customer satisfaction
• Maintains close contact with customers providing timely status updates.
• Basic planning of flow-time with Production Control to support as backup
• Review and follow-up of internal Work In-Process (WIP) status for your portfolio of customers.
• Prepare Canadian Export Declarations and shipping documents
• Responsible for customer invoicing and final project close out
• Delivery of all shipping documents to the various shipping locations within the facility
• Determine special charges and pricing for customer orders that violate contract terms
• Monitor progress of customer purchase orders with the internal stakeholders procurement, production control, material handlers, shipping & receiving
• Liaises with shop floor to ensure on time processing of shipments
• Work with Accounting and Finance to monitor and co-ordinate payment of program invoices, expenses and rectify any invoice discrepancies
• Pull together all information as requested by Auditors (review with Finance and Audit Team)
• Present Audit reviews
• Work alongside Program Managers on customer audits and reviews (PRR, PRA and PMR)
• Monitor customer min/max systems to ensure sales forecasts are correct, meet with production control to work through adjustments as necessary
• Provides ongoing, frequent, clear and concise reports, such as EDI rejection report, shipping report, LOB and open sales order reports to program staff and leadership on progress updates, issues, challenges, and opportunities
• Work with operations to determine weekly priorities for production and shipments
• Coordinate truck requirements for customer deliveries
• Responsible for general administrative duties

Qualifications and Experience

A. Academic Qualifications

• Successful completion of Grade 12 or equivalent
• University Degree or College Diploma preferred

B. Training

• Strong knowledge of all products and / or services
• Order entry functions within ERP system pertaining to CSR role
• Basic Production Controller understating within ERP system
• Product and/or Repair pricing methodology and quote generation

C. Experience

• Experience in a B2B customer facing role is preferred
• Airline / Aerospace experience is considered an asset
• Customer Service background in manufacturing is preferred
• Previous experience with ERP systems considered an asset

D. Skills

• A “self starter”
• Excellent computer skills
• Strong organizational and time management skills
• Exemplary communications skills, both oral and written.
• Must be fluent in speaking (reading, writing and understanding) English and have the ability to effectively communicate with customers where English may not be their first language
• Must have the ability to maintain a professional demeanor when dealing with stressful circumstances and difficult customers and situations.
• Must be vaccinated against Covid-19
• Ability to undergo security clearance process for CGD, ITAR

We thank all applicants in advance but advise that only those under consideration will be contacted

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Are you a citizen or permanent resident?

Experience:

• B2B: 1 year (preferred)
• Customer relationship management: 2 years (preferred)

Work Location: In person