Position Overview

The General Manager Hotel holds overall strategic and operational responsibility for all aspects of the Hotel. This includes oversight of daily operations, financial performance (P&L accountability), guest satisfaction, team leadership, and alignment with ownership’s vision and goals. The General Manager will lead a diverse management team and drive operational excellence across all departments, including Rooms, Food & Beverage, Sales & Marketing, Events, and Maintenance.

This is a hands-on, highly visible role suited for a dynamic hospitality leader who thrives in an independent, full-service hotel environment and is passionate about creating unforgettable guest experiences while optimizing business performance.

Key Responsibilities

Operational Leadership

• Oversee the daily operations of all Departments ensuring smooth, efficient, and guest-centric service delivery.
• Full P&L responsibility; develop, manage, and monitor budgets and forecasts.
• Identify and implement revenue generation and cost-control strategies.
• Work with department heads to develop and achieve financial goals.
• Analyze monthly performance data and implement corrective action plans when needed.
• Monitor guest satisfaction metrics and drive initiatives to improve feedback scores.

· Develop and execute comprehensive sales and marketing strategies to drive room revenue, banquet, and conference bookings.

• Foster relationships with local businesses and organizations to promote group bookings and events.
• Monitor market trends and competitor activities to adjust strategies accordingly and maintain a competitive edge.
• Lead, mentor, and inspire department heads and hotel staff.
• Foster a culture of accountability, collaboration, and professional development.
• Ensure compliance with HR policies, labour laws, and health and safety regulations.

Qualifications

• Minimum 7–10 years of progressive management experience in the hospitality industry, preferably within a full-service environment.
• Proven track record managing large teams and multi-department operations.
• Strong financial acumen with demonstrated experience managing complex P&Ls.
• In-depth knowledge of Hotel operations including Rooms & F&B,
• Exceptional leadership, interpersonal, and communication skills.
• Post-secondary education in Hospitality Management or Business is preferred.

Compensation & Benefits

• Competitive salary commensurate with experience
• Performance-based bonus structure
• On-site accommodation
• Full benefits package including health & dental

Job Type: Full-time

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off

Language:

• English (preferred)

Work Location: In person