About the role
River Rock Casino Resort is recruiting for a Bellman. Under the direction of Chef Concierge, this position is responsible for greeting and providing a warm reception to all of our guests, assisting with luggage transportation and storage. You will deliver exceptional customer service while offering guests information about services and the use of facilities and amenities at the Resort. Other responsibilities include:
- Responding to guest inquiries and calls for assistance
- Greeting guests by name whenever possible
- Delivering guest faxes, packages, flowers etc.
- Organizing luggage assistance for individual guests as well as groups
- Offering information on the resort and resort events as well as information on local entertainment
- Drives all types of vehicles including standard, automatic and formula one transmission
- Liaising and communicating with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees)
- Ensuring compliance with all licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
- Exceptional interpersonal and communications skills
- Customer service experience
- Previous hotel experience an asset
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Ability to lift 50 pounds
- Valid Class 5 drivers license and clean Driver’s Abstract
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and h olidays. The hours of work will be based on operational and business needs.
About Great Canadian Entertainment
Founded in 1982 as Great Canadian Gaming Corporation, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services.
Follow us on social media for more:
Facebook: @GRTCanadian Instagram: @GRTCanadian Twitter: @GRTCanadian
About the role
River Rock Casino Resort is recruiting for a Bellman. Under the direction of Chef Concierge, this position is responsible for greeting and providing a warm reception to all of our guests, assisting with luggage transportation and storage. You will deliver exceptional customer service while offering guests information about services and the use of facilities and amenities at the Resort. Other responsibilities include:
- Responding to guest inquiries and calls for assistance
- Greeting guests by name whenever possible
- Delivering guest faxes, packages, flowers etc.
- Organizing luggage assistance for individual guests as well as groups
- Offering information on the resort and resort events as well as information on local entertainment
- Drives all types of vehicles including standard, automatic and formula one transmission
- Liaising and communicating with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees)
- Ensuring compliance with all licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
- Exceptional interpersonal and communications skills
- Customer service experience
- Previous hotel experience an asset
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Ability to lift 50 pounds
- Valid Class 5 drivers license and clean Driver’s Abstract
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and h olidays. The hours of work will be based on operational and business needs.
About Great Canadian Entertainment
Founded in 1982 as Great Canadian Gaming Corporation, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services.
Follow us on social media for more:
Facebook: @GRTCanadian Instagram: @GRTCanadian Twitter: @GRTCanadian