Clerk - Recreation Services
About the role
Competition Number: 25/105
Posting Scope: Internal / External
Posted Date: June 3, 2025
Closing Date: June 17, 2025, 4:30 PM PST
Department: Parks, Recreation & Facilities
Posting Type: Temporary - up to 11 months
Work schedule: Monday to Friday (up to 17.5 hours work week)
Salary: $ 32.73 per hour, Pay Grade 5
Job Code: 4010
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 2
POSITION FUNCTION Provide customer service, cashier, receptionist and clerical functions for City of Victoria operated facilities.
KEY DUTIES Sell various items including, but not limited to admissions, passes, tickets, merchandise and garbage tags. Operate POS/Registration system and credit/debit card machine; balance and verify daily cash and credit card reports; prepare cash sheets and bank deposits; maintain coin float and order from bank as required; issue and maintain petty cash. Register customers for recreation programs, room bookings and locker rentals; print reports as required; inform registrants of information such as course schedule changes, cancellations and payment status; complete forms for refunds; record credits and cancellations.
Respond to enquiries from the public by providing general information on facility operations, recreational programs, course schedules and facilities; take messages and forward calls; forward feedback on recreational programs to program coordinators; provide office support to co-ordinators and management; record information regarding lost or stolen items and complaints. Process subsidy program applications by reviewing applications, ensuring applicants meet program criteria and advising the applicants of approval/rejection; respond to and process community centre subsidy allocations.
Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned; maintain various filing systems and records; perform office functions such as photocopying, collating, stapling and faxing; sort and distribute mail; order and maintain inventory of stationary supplies and merchandise items; prepare cheque requisitions; prepare monthly billings such as payment plan and locker rentals.
Perform related duties where qualified.
INDEPENDENCE
- Work is performed following established routines and is reviewed by supervisor.
- Issues involving deviations from established procedures are referred to supervisor.
WORKING CONDITIONS Physical Effort
- Prolonged standing while in work area. (often)
- Stand with arms unsupported while keyboarding. (occasional)
- Touch keying on calculator. (rare)
Mental Effort
- Deal with complaints and negative comments. (occasional)
Visual/Auditory Effort
- Focus on a variety of sources data and computer for short periods. (occasional)
Work Environment
- Recreation facility.
- Required to work irregular hours. (premium item)
Key Skills And Abilities
- Understand and carry out job related instructions.
- Type 40 wpm; working level operation of current City of Victoria word processing and spreadsheet programs.
- Operate a POS/computerized registration system and credit/debit card terminal.
- Use standard office equipment.
- Maintain records and balance cash accurately.
- Establish and maintain effective working relationships.
- Deal with the public in a friendly, helpful and tactful manner.
Qualifications Formal Education, Training and Occupational Certification:
- High school graduation.
- Required to obtain vulnerable sector criminal record clearance.
Experience
- 1 year of related experience.
- or an equivalent combination of education and experience.
Other May be requested to substitute in a more senior position.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at careers@victoria .ca .
About City of Victoria BC
The City of Victoria is located on the southern tip of Vancouver Island, one of 13 municipalities that make up Greater Victoria. The Capital City of British Columbia, Victoria is a community of choice for its temperate climate, natural beauty and recreation opportunities.
Victoria is a small urban city, with a resident population of approximately 83,000. That figure swells to 200,000 each day as the region’s economic and employment hub. The region is known as a centre for technological innovation, and remains an international tourism destination. Other large industries include post-secondary education, marine use and government.
Located in a sub-Mediterranean zone, Victoria enjoys the mildest climate in Canada. This, combined with spectacular outdoor setting adorned with ocean views and mountain vistas, encourage year round recreational opportunities including hiking, golfing, cycling, gardening and kayaking.
Each day City employees work to provide the best services possible for our citizens. From the provision of clean water, garbage collection, and emergency services to recreation classes, transportation planning and land-use development, first-rate City services are the foundation for building a healthy, safe and sustainable community.
Facing new challenges each day, the City of Victoria is evolving to find innovative ways of providing the highest level of service possible.
Clerk - Recreation Services
About the role
Competition Number: 25/105
Posting Scope: Internal / External
Posted Date: June 3, 2025
Closing Date: June 17, 2025, 4:30 PM PST
Department: Parks, Recreation & Facilities
Posting Type: Temporary - up to 11 months
Work schedule: Monday to Friday (up to 17.5 hours work week)
Salary: $ 32.73 per hour, Pay Grade 5
Job Code: 4010
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 2
POSITION FUNCTION Provide customer service, cashier, receptionist and clerical functions for City of Victoria operated facilities.
KEY DUTIES Sell various items including, but not limited to admissions, passes, tickets, merchandise and garbage tags. Operate POS/Registration system and credit/debit card machine; balance and verify daily cash and credit card reports; prepare cash sheets and bank deposits; maintain coin float and order from bank as required; issue and maintain petty cash. Register customers for recreation programs, room bookings and locker rentals; print reports as required; inform registrants of information such as course schedule changes, cancellations and payment status; complete forms for refunds; record credits and cancellations.
Respond to enquiries from the public by providing general information on facility operations, recreational programs, course schedules and facilities; take messages and forward calls; forward feedback on recreational programs to program coordinators; provide office support to co-ordinators and management; record information regarding lost or stolen items and complaints. Process subsidy program applications by reviewing applications, ensuring applicants meet program criteria and advising the applicants of approval/rejection; respond to and process community centre subsidy allocations.
Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned; maintain various filing systems and records; perform office functions such as photocopying, collating, stapling and faxing; sort and distribute mail; order and maintain inventory of stationary supplies and merchandise items; prepare cheque requisitions; prepare monthly billings such as payment plan and locker rentals.
Perform related duties where qualified.
INDEPENDENCE
- Work is performed following established routines and is reviewed by supervisor.
- Issues involving deviations from established procedures are referred to supervisor.
WORKING CONDITIONS Physical Effort
- Prolonged standing while in work area. (often)
- Stand with arms unsupported while keyboarding. (occasional)
- Touch keying on calculator. (rare)
Mental Effort
- Deal with complaints and negative comments. (occasional)
Visual/Auditory Effort
- Focus on a variety of sources data and computer for short periods. (occasional)
Work Environment
- Recreation facility.
- Required to work irregular hours. (premium item)
Key Skills And Abilities
- Understand and carry out job related instructions.
- Type 40 wpm; working level operation of current City of Victoria word processing and spreadsheet programs.
- Operate a POS/computerized registration system and credit/debit card terminal.
- Use standard office equipment.
- Maintain records and balance cash accurately.
- Establish and maintain effective working relationships.
- Deal with the public in a friendly, helpful and tactful manner.
Qualifications Formal Education, Training and Occupational Certification:
- High school graduation.
- Required to obtain vulnerable sector criminal record clearance.
Experience
- 1 year of related experience.
- or an equivalent combination of education and experience.
Other May be requested to substitute in a more senior position.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at careers@victoria .ca .
About City of Victoria BC
The City of Victoria is located on the southern tip of Vancouver Island, one of 13 municipalities that make up Greater Victoria. The Capital City of British Columbia, Victoria is a community of choice for its temperate climate, natural beauty and recreation opportunities.
Victoria is a small urban city, with a resident population of approximately 83,000. That figure swells to 200,000 each day as the region’s economic and employment hub. The region is known as a centre for technological innovation, and remains an international tourism destination. Other large industries include post-secondary education, marine use and government.
Located in a sub-Mediterranean zone, Victoria enjoys the mildest climate in Canada. This, combined with spectacular outdoor setting adorned with ocean views and mountain vistas, encourage year round recreational opportunities including hiking, golfing, cycling, gardening and kayaking.
Each day City employees work to provide the best services possible for our citizens. From the provision of clean water, garbage collection, and emergency services to recreation classes, transportation planning and land-use development, first-rate City services are the foundation for building a healthy, safe and sustainable community.
Facing new challenges each day, the City of Victoria is evolving to find innovative ways of providing the highest level of service possible.