Digital Learning Environment Support Specialist – Tier1 - Appendix D/Temporary Assignment
Top Benefits
About the role
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
DLE Team
Position Type:
Full-Time Support
Salary Range:
$36.29-$42.13-Hourly
Scheduled Weekly Hours:
36.25
Anticipated Start Date:
August 01, 2025
Length of Contract:
2 Year Contract - with the possibility of extension
Posting Information
This job posting is now accepting applications from all qualified individuals.
Posting Closing Date:
July 11, 2025
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
Reporting to the Manager, Educational Technology in Learning and Teaching Services, the Digital Learning Environment Support Specialist (Tier 1) position provides Digital Learning Environment (DLE) front-line support to Algonquin educators through assessing, documenting, and fixing problems quickly (whether due to software/technical or user error) and to provide resolutions on first contact whenever possible.
The incumbent may also be responsible for technological support of the Employee Learning and Corporate Training systems. The role involves creating online and traditional training and communications materials, regular website updating, continuous redesign as well as technology support for day-to-day consulting activities of the Employee Learning and Corporate Training teams.
The incumbent provides technical guidance and professional development workshops to College faculty and staff on current and new educational technologies, applications, and application enhancements, keeping apprised of relevant new trends and technologies in digital learning.
The incumbent will capture feedback from clients on all forms of training and support provided; they will analyze, isolate and solve problems by providing corrective action to user-reported technical problems. The incumbent will use various troubleshooting tools and techniques as needed and escalate when necessary.
Required Qualifications:
- Minimum three (3) year diploma in Educational Technology, Computer Science and/or Engineering, Education, or a relevant combination of education and experience;
- Minimum five (5) years’ experience with information technology and/or educational technology field including:
- Minimum three (3) years’ experience supporting and troubleshooting courses in Brightspace Learning Management System (LMS) or other LMSs;
- Equivalent education: relevant 3-year diploma or degree in addition to experience with LMS’ and faculty support/training;
- Recent and up to date experience with the latest educational technologies, eLearning products and Learning Management Systems;
- Experience in training and support of educational technology.
This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement.
https://www.algonquincollege.com/policies/hr26/
(subject to change).
This position is subject to the terms of the Support Staff Collective Agreement:
SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.
About Algonquin College of Applied Arts and Technology
Algonquin’s success in numbers:
- 90% of graduates have jobs within six months of graduation
- 96% of graduates would recommend Algonquin to others
- 92% of employers are happy with the quality of Algonquin programs
Situated across three beautiful campuses in Ottawa, Pembroke and Perth, Algonquin provides an extensive range of hands-on learning programs, offering degrees, advanced diplomas, diplomas, graduate certificates and certificates.
As the largest college in eastern Ontario, we continue to expand our facilities — with four major new buildings in three years — accommodating an ever-growing student population, supported by innovative technologies, unique programs, and experienced professors with a passion for applied learning.
Our ‘Fourth Campus’ is the limitless, virtual territory of online studies and support.
If you’re ready to start a career, or enhance the one you have, the Centre for Continuing and Online Learning gives you options:
Full-time Online If you’re a self-directed and committed learner, full-time online programs give you an alternate, flexible way to achieve a diploma or certificate.
Part- time Online Part-time online learning allows you to work around your busy schedule from your own home, or anywhere.
Part-time On Campus For some students, learning is easier face-to-face. Studying part-time on campus is all about gaining skills through hands-on experience in specialized labs.
Digital Learning Environment Support Specialist – Tier1 - Appendix D/Temporary Assignment
Top Benefits
About the role
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
DLE Team
Position Type:
Full-Time Support
Salary Range:
$36.29-$42.13-Hourly
Scheduled Weekly Hours:
36.25
Anticipated Start Date:
August 01, 2025
Length of Contract:
2 Year Contract - with the possibility of extension
Posting Information
This job posting is now accepting applications from all qualified individuals.
Posting Closing Date:
July 11, 2025
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
Reporting to the Manager, Educational Technology in Learning and Teaching Services, the Digital Learning Environment Support Specialist (Tier 1) position provides Digital Learning Environment (DLE) front-line support to Algonquin educators through assessing, documenting, and fixing problems quickly (whether due to software/technical or user error) and to provide resolutions on first contact whenever possible.
The incumbent may also be responsible for technological support of the Employee Learning and Corporate Training systems. The role involves creating online and traditional training and communications materials, regular website updating, continuous redesign as well as technology support for day-to-day consulting activities of the Employee Learning and Corporate Training teams.
The incumbent provides technical guidance and professional development workshops to College faculty and staff on current and new educational technologies, applications, and application enhancements, keeping apprised of relevant new trends and technologies in digital learning.
The incumbent will capture feedback from clients on all forms of training and support provided; they will analyze, isolate and solve problems by providing corrective action to user-reported technical problems. The incumbent will use various troubleshooting tools and techniques as needed and escalate when necessary.
Required Qualifications:
- Minimum three (3) year diploma in Educational Technology, Computer Science and/or Engineering, Education, or a relevant combination of education and experience;
- Minimum five (5) years’ experience with information technology and/or educational technology field including:
- Minimum three (3) years’ experience supporting and troubleshooting courses in Brightspace Learning Management System (LMS) or other LMSs;
- Equivalent education: relevant 3-year diploma or degree in addition to experience with LMS’ and faculty support/training;
- Recent and up to date experience with the latest educational technologies, eLearning products and Learning Management Systems;
- Experience in training and support of educational technology.
This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement.
https://www.algonquincollege.com/policies/hr26/
(subject to change).
This position is subject to the terms of the Support Staff Collective Agreement:
SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.
About Algonquin College of Applied Arts and Technology
Algonquin’s success in numbers:
- 90% of graduates have jobs within six months of graduation
- 96% of graduates would recommend Algonquin to others
- 92% of employers are happy with the quality of Algonquin programs
Situated across three beautiful campuses in Ottawa, Pembroke and Perth, Algonquin provides an extensive range of hands-on learning programs, offering degrees, advanced diplomas, diplomas, graduate certificates and certificates.
As the largest college in eastern Ontario, we continue to expand our facilities — with four major new buildings in three years — accommodating an ever-growing student population, supported by innovative technologies, unique programs, and experienced professors with a passion for applied learning.
Our ‘Fourth Campus’ is the limitless, virtual territory of online studies and support.
If you’re ready to start a career, or enhance the one you have, the Centre for Continuing and Online Learning gives you options:
Full-time Online If you’re a self-directed and committed learner, full-time online programs give you an alternate, flexible way to achieve a diploma or certificate.
Part- time Online Part-time online learning allows you to work around your busy schedule from your own home, or anywhere.
Part-time On Campus For some students, learning is easier face-to-face. Studying part-time on campus is all about gaining skills through hands-on experience in specialized labs.