About the role
Who you are
- We are seeking a talented technical professional with strong project management and technical skills to be our Technical Program Manager (TPM)
- You want to lead the design, delivery, and operation of innovative sortation software enabling our warehouse associates to efficiently process customer orders
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
What the job involves
- You will manage complex programs and projects for a team building large-scale distributed systems that power Amazon's fulfillment centers worldwide
- The successful candidate will manage multiple projects and programs, partnering with software development managers, engineers, and other stakeholders to design, build, and operate innovative sortation software
- With a high degree of ownership, you will coordinate the development of our proprietary solutions end-to-end
- Manage overall technical program lifecycle and coordinate multiple projects
- Lead cross-functional teams to deliver complex technical solutions
- Report on status of program execution, quality, operations, and system performance to management
- Work closely with engineers and product managers to define technical requirements and approach
- Foster culture of continuous improvement through process optimization and best practices
- Coordinate with various teams to ensure alignment and timely delivery of projects
- Work with a diverse customer base to understand requirements, priorities, and processes
- Own all operational metrics and support for assigned programs
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for programs in a data-driven way
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
About the role
Who you are
- We are seeking a talented technical professional with strong project management and technical skills to be our Technical Program Manager (TPM)
- You want to lead the design, delivery, and operation of innovative sortation software enabling our warehouse associates to efficiently process customer orders
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
What the job involves
- You will manage complex programs and projects for a team building large-scale distributed systems that power Amazon's fulfillment centers worldwide
- The successful candidate will manage multiple projects and programs, partnering with software development managers, engineers, and other stakeholders to design, build, and operate innovative sortation software
- With a high degree of ownership, you will coordinate the development of our proprietary solutions end-to-end
- Manage overall technical program lifecycle and coordinate multiple projects
- Lead cross-functional teams to deliver complex technical solutions
- Report on status of program execution, quality, operations, and system performance to management
- Work closely with engineers and product managers to define technical requirements and approach
- Foster culture of continuous improvement through process optimization and best practices
- Coordinate with various teams to ensure alignment and timely delivery of projects
- Work with a diverse customer base to understand requirements, priorities, and processes
- Own all operational metrics and support for assigned programs
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for programs in a data-driven way
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.