Top Benefits
About the role
- Greeting customers: Welcoming customers to the service center and understanding their needs.
- Listening to customer concerns: Attentively hearing about vehicle issues, problems, and requests.
- Providing service recommendations: Based on customer needs and budget, suggesting necessary repairs or maintenance.
- Explaining services: Clearly explaining repair options and maintenance needs in understandable terms.
- Estimating costs: Providing cost estimates for repairs and obtaining customer approval before proceeding with the work.
Scheduling and Coordination:
- Scheduling appointments: Arranging service appointments for customers.
- Communicating with technicians: Clearly conveying customer concerns and needs to technicians.
- Monitoring progress: Keeping customers updated on the status of their vehicle's service.
Customer Service and Satisfaction:
- Handling customer complaints: Addressing and resolving customer complaints effectively.
- Ensuring customer satisfaction: Focusing on delivering a positive customer experience throughout the service process.
- Following up: Reminding customers about upcoming maintenance needs and ensuring satisfaction with completed repairs.
Documentation and Record Keeping:
- Creating service orders: Documenting vehicle problems, necessary repairs, and associated costs.
- Maintaining records: Keeping track of customer interactions and vehicle service history.
Additional Responsibilities:
- **Advising on available services:**Informing customers about other available services, such as extended warranties or add-on packages.
- **Selling merchandise:**Selling parts, accessories, or other merchandise related to vehicle maintenance.
Job Types: Full-time, Permanent
Pay: $17.00-$22.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Orillia, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
About Midas
Midas is an established and industry accredited executive recruitment consultancy. Established for over 20 years, Midas has developed close partnerships with many blue chip employers encompassing sectors such as Healthcare, Manufacturing, Foodservice, FMCG, Technology, Construction and Business Services. Core expertise is within Sales, Marketing, and Executive level recruitment. Typical assignments range from mid tier hires through to C Level appointments.
Midas has full UK coverage via offices in the Midlands and also recruits for European roles on behalf of their customer base. Midas is a proud member of The Recruitment and Employment Confederation
The team of experienced consultants are aligned to vertical sectors, thereby marrying together not only recruitment expertise but also specific sector knowledge, this ensures that Midas fully understands the dynamics of the markets served. Business talent is delivered via three predominant avenues; talent targeting (headhunting), on and off line advertising campaigns, and extensive database selection.
Midas pride themselves on a partnership approach. To further demonstrate this approach; their consultants attend customer product launches, assessment centres, are invited to management meetings, and where appropriate they shadow executives internally and externally to fully understand aspects of job descriptions.
Top Benefits
About the role
- Greeting customers: Welcoming customers to the service center and understanding their needs.
- Listening to customer concerns: Attentively hearing about vehicle issues, problems, and requests.
- Providing service recommendations: Based on customer needs and budget, suggesting necessary repairs or maintenance.
- Explaining services: Clearly explaining repair options and maintenance needs in understandable terms.
- Estimating costs: Providing cost estimates for repairs and obtaining customer approval before proceeding with the work.
Scheduling and Coordination:
- Scheduling appointments: Arranging service appointments for customers.
- Communicating with technicians: Clearly conveying customer concerns and needs to technicians.
- Monitoring progress: Keeping customers updated on the status of their vehicle's service.
Customer Service and Satisfaction:
- Handling customer complaints: Addressing and resolving customer complaints effectively.
- Ensuring customer satisfaction: Focusing on delivering a positive customer experience throughout the service process.
- Following up: Reminding customers about upcoming maintenance needs and ensuring satisfaction with completed repairs.
Documentation and Record Keeping:
- Creating service orders: Documenting vehicle problems, necessary repairs, and associated costs.
- Maintaining records: Keeping track of customer interactions and vehicle service history.
Additional Responsibilities:
- **Advising on available services:**Informing customers about other available services, such as extended warranties or add-on packages.
- **Selling merchandise:**Selling parts, accessories, or other merchandise related to vehicle maintenance.
Job Types: Full-time, Permanent
Pay: $17.00-$22.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Orillia, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
About Midas
Midas is an established and industry accredited executive recruitment consultancy. Established for over 20 years, Midas has developed close partnerships with many blue chip employers encompassing sectors such as Healthcare, Manufacturing, Foodservice, FMCG, Technology, Construction and Business Services. Core expertise is within Sales, Marketing, and Executive level recruitment. Typical assignments range from mid tier hires through to C Level appointments.
Midas has full UK coverage via offices in the Midlands and also recruits for European roles on behalf of their customer base. Midas is a proud member of The Recruitment and Employment Confederation
The team of experienced consultants are aligned to vertical sectors, thereby marrying together not only recruitment expertise but also specific sector knowledge, this ensures that Midas fully understands the dynamics of the markets served. Business talent is delivered via three predominant avenues; talent targeting (headhunting), on and off line advertising campaigns, and extensive database selection.
Midas pride themselves on a partnership approach. To further demonstrate this approach; their consultants attend customer product launches, assessment centres, are invited to management meetings, and where appropriate they shadow executives internally and externally to fully understand aspects of job descriptions.