POSITION SUMMARY

Support Staff in the 24-hr respite program will be responsible for providing respite services to guests at St. Felix Centre (SFC) including: facilitating access to resting spaces, meals, overdose prevention service (OPS), harm reduction supports, health resources and other community services while maintaining Health and Safety standards.

RESPONSIBILITIES

• Promote a respectful, welcoming, friendly, and safe environment, utilizing crisis/conflict de-escalation techniques and trauma informed care
• Understand and apply a harm reduction approach to service delivery
• Be knowledgeable of, and perform duties consistent with SFC policies and guidelines and report any violations
• Communicate effectively and use a supportive, non- judgmental approach with all team members, managers, supervisors, guests, and stakeholders
• Perform intake procedures of new guests as per guidelines including intake for OPS
• Assist with meal preparation, service, and cleanup
• Facilitate access to services such as storage, showers, meals, sleeping space etc.
• Respond to medical and other emergency situations including opioid overdose
• Facilitate access to overdose prevention services including harm reduction and safer use coaching as per guidelines
• Witness drug use (intravenous, nasal, and oral) and monitor environment for safety
• Competent in the use of bag valve masks, oximeters, naloxone, administering oxygen
• Interpret and relay information about safer strategies for drug use based on available health resources
• Maintain cleanliness and sanitization of space to ensure SFC Infection Prevention and Control [IPAC] measures are maintained
• Maintain the cleanliness and organization of all the spaces at SFC including but not limited to:

• Cleaning bodily fluids from walls, stalls, sinks and the floor with bleach and PPE equipment

-Ensuring that sharps containers and bins are not overflowing, and changing them as necessary

-Discarding of any harm reduction supplies left over from guests

-Discarding of any debris

-Replacing empty toilet paper, soap dispensers and hand sanitizers

-Checking facility to ensure that sinks, toilets and showers are in working

-Mopping and sweeping regularly

• Monitoring of guests and maintaining an awareness of activities on or near all SFC property and report concerns as required
• Maintain program supplies, monitor inventory, and report shortages
• Perform referrals for guests using SMIS and Central intake
• Collaborate with other SFC departments to provide internal and external program referrals as needed
• Respond to overdoses and other medical emergencies as per St. Felix Centre protocols
• Accurately prepare all written documentation including shift notes consistent with SFC guidelines
• Report incidents involving guests including but not limited to injury, illness, and aggression or other risks to health and safety
• Maintain the confidentiality of guests and staff members
• Documenting and reporting complaints in a timely manner as per SFC procedures
• Maintain and model appropriate professional and ethical boundaries according to policy
• Adhere to and positively promote Health and Safety protocols including the use of appropriate PPE
• Be flexible to attend meetings outside of regular working hours as requested
• Additional duties as requested

The above responsibilities must be discharged in accordance with St. Felix Centre’s mission statement and core values.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: SFC staff

External: Community partners, Public health, SSHA, Emergency service personnel, contractors, security

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY: N/A

FINANCIAL AND MATERIALS MANAGEMENT

• Monetary or in kind donations

WORKING CONDITIONS

• Interaction with employees, management, and the public at large.
• Flexible hours, including nights, weekends, and holidays.
• High levels of trauma content and pressure
• Physical activity including walking, standing, sitting, lifting.
• Exposure to outdoor weather conditions.
• Witnessing of drug use and exposure to overdose
• Risk of exposure to pests (lice, bedbugs)
• Pet friendly environment
• Safety precautions due to proximity with hazardous materials and/or contagious diseases.
• Flexible to travel between locations and some scheduled overtime is associated with this position
• Ability to lift 50 lbs, climbing stairs

EDUCATION

• Completion of BSW/SSW or similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset
• Certificates and training will be considered an asset or willingness to be trained: First Aid and CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate
• Joint health and Safety certification considered an asset

EXPERIENCE

• Minimum 1 year of experience working with people experiencing poverty, mental illness, trauma and substance use
• Lived experience will be considered an asset
• Demonstrated reliability and availability to attend scheduled shifts
• Experience working with people of marginalized communities
• Previous role in customer service or public service would be considered an asset

SKILLS

• Proficient in Microsoft office and Google suite
• Report writing and documentation skills
• Excellent verbal communication including in-person and phone interactions
• Demonstrated ability to de-escalate conflicts and remain calm under pressure
• Ability to work with diverse groups
• Ability to exercise diplomacy and high degree of integrity

PREFERRED COMPETENCIES

• Self awareness and ability to regulate one’s emotional state
• Guest focused and ability to develop rapport
• Coachability and open to feedback
• Conflict resolution and Critical thinking
• Attention to detail and excellent communication skills
• Working well in a team and taking initiative
• Good time management and efficiency

Salary Range: $21.42/hr

plus $1.02 overnight premium

Saturday-Sunday, 3 pm – 11:30 pm

Job Type: Part-time

Pay: $21.42 per hour

Benefits:

• Employee assistance program

Schedule:

• Day shift
• Every Weekend

Work Location: In person

Application deadline: 2024-02-01