Company Overview

Emerald Management & Realty Ltd. is a leading property management company in Calgary and surrounding areas, focused on creating value for property owners, condominium boards, residents and communities, and clients.

With over 50 years of experience as a locally family-owned business, we prioritize performance, excellence, healthy living environments, and equal opportunities for our employees.

Summary

The Customer Service & Main Reception Representative is the first point of contact for all visitors, clients, and staff. This role is essential in delivering exceptional customer service while ensuring the efficient operation of front desk and administrative functions. The ideal candidate will exhibit professionalism, organizational excellence, and a welcoming attitude, contributing positively to the company’s culture and operational effectiveness.

Responsibilities

• Greet and assist walk-in visitors in a warm and professional manner.
• Answering and directing incoming calls while managing a multi-line phone system
• Respond to emails and general inquiries in a timely and professional manner.
• Coordinate and support staff engagement initiatives such as monthly work anniversaries, employee events, internal newsletters (Emerald Edge), and podium surveys.
• Manage incoming and outgoing mail, including operation of the postage machine.
• Maintain key count logs and oversee key inventory.
• Monitor and maintain inventory of office supplies; place orders as needed.
• Receive payments and enter debit receipt batches into the Yardi system.
• Maintain and share the company’s internal absence list and other announcements with all internal staff.
• Arrange bookings for boardrooms.
• Maintain the company calendar, ensuring all key events, holidays, and meetings are up to date.
• Conduct monthly fire alarm testing and log results.
• Support the opening and closing of the office daily.
• Assist with statement reviews, filing, and general office documentation.
• Create and update work orders in Yardi, as required.
• Perform document shredding monthly
• Ensure cleanliness and upkeep of communal areas (e.g., fridge cleaning schedule).

Requirements

• Minimum 1–3 years of experience in reception, customer service, or administrative support.
• Preferred Experience: Property Management and Maintenance experience along with general administration knowledge would be an asset.
• A candidate with hand-on experience of using Podium or any similar software.

Skills

• Excellent communication – Outstanding verbal and written communication skills with the ability to actively listen, articulate responses clearly, and engage professionally with a wide range of individuals, including clients, tenants, vendors, and internal teams.
• Emotional intelligence – Demonstrated ability to empathize with others, navigate diverse personalities, and remain calm and composed under pressure. Adept at managing sensitive situations with discretion and professionalism.
• Customer-focused – Professional, friendly, and solutions-oriented service approach.
• Event coordination – Capable of organizing internal events, staff celebrations, and engagement activities.
• Organized & efficient – Strong time management and multitasking abilities.
• Sound judgment – Discreet and reliable in decision-making and handling sensitive matters.
• Team player & independent – Works well independently and in a collaborative team setting.
• Financial awareness – Basic understanding of payments, ledger systems like Yardi.
• Professional demeanor – Polished, respectful, and represents the company with integrity.
• Proactive mindset – Takes initiative and adapts well to changing priorities.

Job Type: Full-time

Benefits:

• Company events
• On-site parking
• Paid time off
• Tuition reimbursement
• Wellness program

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (required)

Location:

• Calgary, AB T2R 1M4 (required)

Work Location: In person