Top Benefits
About the role
LOCATION: Montreal | JOB TYPE: On-Site / Full Time
WHO WE ARE
Eddy K is a bridal fashion brand with roots in Milan and Montreal. We design and manufacture exquisite wedding dresses using the highest quality fabrics, and our collections are sold through retailers worldwide.
ABOUT THE ROLE
As a fast-growing and dynamic company, we are looking for someone to provide superior customer service and support different departments in administrative tasks. They will respond to client requests and provide them with information on the products and services offered by the company. This position is also responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required with sales team, and leading all order related communication to the customer.
KEY RESPONSIBILITIES
- Respond to customer inquiries via phone and email with empathy and efficiency
- Manage customer accounts: process orders, handle returns, and update information
- Troubleshoot and resolve product or service issues
- Stay updated in product knowledge
- Responsible for efficient and accurate order placement and timely communication regarding order changes to the customer.
- Verifies all shipping, billing, pricing, and purchase order information.
- Enters special instructions related to orders, customer requests and notes.
- Support to the Sales and Service teams;
- Support with different administrative tasks and projects.
QUALIFICATIONS
- CEGEP degree, equivalent or higher
- Minimum of two (2) years experience in a customer service role
- A high level of spoken and written English is required, as the role mostly involves communication with clients outside of Quebec.
- Excellent organizational, time management and prioritization skills
- Excellent ability to listen and find solutions to customer requests
- Strong attention to detail
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
WHY JOIN EDDY K?
- Be part of an exciting, fast-growing fashion brand
- Full health and dental benefits package
- On-site parking available
About Eddy K
Eddy K Bridal was founded in Milan Italy, the fashion capital of the world. Surrounded by breathtaking architecture and the vibrant energy of the Mediterranean, Mr. Eddy K took the first steps in creating incredible works of art in the form of fashion. For almost 50 years, Eddy K has been drawing inspiration from his world travels and creating spectacular designs featuring stunning laces and luxurious fabrics. From humble beginnings, Eddy K Bridal has grown into a multi-national consortium. Eddy's son Addy continues the legacy of merging classic Italian design with the finest quality fabrics and laces.
Part of the proceeds of every Eddy K gown purchase goes towards something bigger. Not only are you purchasing a gown which exudes quality and elegance, you are making a statement about the person you are. Each purchase sends a message of the desire to help girls around the world make informed choices about their future, including if, when and whom to marry. Eddy K dress sales help fund our ongoing commitment to supporting Plan International's Because I am a Girl initiative to end child marriage. Thank you for purchasing with purpose. Thank you for using your momentous day to send a message and end child marriage. Thank you for making #mydayherfuture.
Top Benefits
About the role
LOCATION: Montreal | JOB TYPE: On-Site / Full Time
WHO WE ARE
Eddy K is a bridal fashion brand with roots in Milan and Montreal. We design and manufacture exquisite wedding dresses using the highest quality fabrics, and our collections are sold through retailers worldwide.
ABOUT THE ROLE
As a fast-growing and dynamic company, we are looking for someone to provide superior customer service and support different departments in administrative tasks. They will respond to client requests and provide them with information on the products and services offered by the company. This position is also responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required with sales team, and leading all order related communication to the customer.
KEY RESPONSIBILITIES
- Respond to customer inquiries via phone and email with empathy and efficiency
- Manage customer accounts: process orders, handle returns, and update information
- Troubleshoot and resolve product or service issues
- Stay updated in product knowledge
- Responsible for efficient and accurate order placement and timely communication regarding order changes to the customer.
- Verifies all shipping, billing, pricing, and purchase order information.
- Enters special instructions related to orders, customer requests and notes.
- Support to the Sales and Service teams;
- Support with different administrative tasks and projects.
QUALIFICATIONS
- CEGEP degree, equivalent or higher
- Minimum of two (2) years experience in a customer service role
- A high level of spoken and written English is required, as the role mostly involves communication with clients outside of Quebec.
- Excellent organizational, time management and prioritization skills
- Excellent ability to listen and find solutions to customer requests
- Strong attention to detail
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
WHY JOIN EDDY K?
- Be part of an exciting, fast-growing fashion brand
- Full health and dental benefits package
- On-site parking available
About Eddy K
Eddy K Bridal was founded in Milan Italy, the fashion capital of the world. Surrounded by breathtaking architecture and the vibrant energy of the Mediterranean, Mr. Eddy K took the first steps in creating incredible works of art in the form of fashion. For almost 50 years, Eddy K has been drawing inspiration from his world travels and creating spectacular designs featuring stunning laces and luxurious fabrics. From humble beginnings, Eddy K Bridal has grown into a multi-national consortium. Eddy's son Addy continues the legacy of merging classic Italian design with the finest quality fabrics and laces.
Part of the proceeds of every Eddy K gown purchase goes towards something bigger. Not only are you purchasing a gown which exudes quality and elegance, you are making a statement about the person you are. Each purchase sends a message of the desire to help girls around the world make informed choices about their future, including if, when and whom to marry. Eddy K dress sales help fund our ongoing commitment to supporting Plan International's Because I am a Girl initiative to end child marriage. Thank you for purchasing with purpose. Thank you for using your momentous day to send a message and end child marriage. Thank you for making #mydayherfuture.