Customer Service Representative – Export Ocean Cargo

703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9

In office job, Mon-Fri (w/1 hour lunch)

If you want to want to learn about international business and the transportation and logistics arm of world trade, the Customer Service Representative – Export Ocean Cargo role is the perfect opportunity for you!

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

As a global company, OOCL offers exceptional career and development opportunities with attractive compensation and benefits for Customer Service Representative - Export Ocean Cargo including:

• Retirement Plan - RRSP / DPSP
• Paid Vacation
• Paid Sick time
• Medical, Dental, and Vision
• Long-term Disability
• Voluntary Supplemental Life
• Education Assistance Program
• Floating Holiday Pay, in addition to Federal Holidays

Job Responsibilities for Customer Service Representative – Export Ocean Cargo:

• Respond to customer inquiries for export cargo both via email and telephone
• Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
• Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
• Promote utilization of OOCL online tools

Preferred Skills:

• Customer Service Experience
• Attention to detail, excellent verbal and written communication skills
• Capable of managing multiple tasks simultaneously
• Knowledge of Microsoft Office Suite

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.

Be part of a team!

• Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
• Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.