Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description Shift: Wed-Sun 10:00am-6:30PM KEY Accountabilities Case Management (70%):

• Develop case plans, utilize case management tools, human trafficking specific interventions, report case notes, and develop strategy for clients within caseload, providing case management, case coordination, and episodic/crisis/referral only care for survivors across Canada.
• Collaborate and support interventions, safety plans, safe exits, and access to emergency and immigration services for program participants.
• Provide accompaniment by vehicle, ferry, plane, or public forms of transit for program participants where required in both emergent & non-emergent circumstances.
• Identify & complete paperwork for second stage housing subsidy applicants, provide home visits and in-home training for program participants modelling independent living skills & conducting safety audits.
• Utilize best practices in professional collaboration to work with partners across Canada but not limited to law enforcement, children’s aid, Indigenous organizations, primary and emergent healthcare.
• Support relevant volunteers and co-workers in implementing programming across multiple program sites, support survivor participants to engage & provide input to program design.
• Provide consultation support to community agencies and refer to Illuminate training opportunities.
• Assess client suitability to internal and external programs and agencies as required.

Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.

General Program Support (30%):

• Contribute and provide recommendations on the development of new and existing Anti-Human Trafficking Programs and projects as per funding requirements. Generate reports, assist with statistics collection, and measure tangible outcomes.
• Utilize knowledge of issues pertaining to human trafficking & exploitation, rehabilitation, immigration, de-colonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, education, internal policies, and procedures to contribute to the development of program materials and partnerships.
• Contribute to the development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross industry collaboration.
• Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides and facilitator materials, where required.
• Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and end of project reports.
• Seek community donations and in-kind support for minor programming items, develop relationships with external stakeholders, participate in community-based events & represent organization within the scope of their duties as per Director’s request.
• Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required including sitting as active members on community committees.
• Ascertain and provide participants with referral services within the community and/or social services resources.
• Participate in training, meetings, case management development, administrative system orientations, as required.
• Participate in test-run programming and utilize provided learning lab techniques in order to contribute to refining of the project concepts, materials, and delivery.
• Maintain appropriate records and statistics, ensures that all required documentation is accurate and complete.
• Responsible to model positive behaviours & boundaries to clients and contribute to the mission and goals of the Salvation Army Illuminate.
• Perform other work-related duties as assigned.

Health & Safety CRITICAL RELATIONSHIP MANAGEMENT Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include, but are not limited to:

Governance Boards and Councils: None

Internal: Propel Survivor Development Centre management and staff, survivors, volunteers.

External: Survivors’ families, law enforcement, children’s aid, Indigenous organizations, primary and emergent healthcare, and other government and community agencies

Managerial Responsibility Reports directly to: Manager of Propel Survivor Development Center

Direct reports for this position: This position has no direct reports but may be expected to provide guidance, coordination, support and delegation to coworkers, volunteers, practicum students or community partners.

Financial And Materials Management

• Regular responsibility for minor financial matters and wise use of own resources.
• Minor material responsibility (access to personal and confidential information).
• Uses or maintains organization assets, including vehicle, computer, cell phone and office equipment, in accordance with established guidelines.

Working Conditions

• Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.
• Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.
• Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.
• The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.
• Operate within a rotating on call schedule one or twice per year for emergencies within team for program participants and community partners.
• Provide home visits and in-home training.
• Working conditions may include:

Exposure to drugs and alcohol

Noise and odours

Dealing with angry and abusive people

Verbal Abuse

Exposure to bodily fluids and bodily waste

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. Education, Qualifications And Certifications

• Completion of a formal post-secondary/college program of two academic years in a relevant field
• Completion of an undergraduate degree in a relevant field will be considered as a strong asset.

Experience And Skilled Knowledge Requirements

• At least two years of recent, relevant experience in the administration, development, and research programs relating to women, domestic violence and abuse, substance abuse, mental health, and homelessness issues is required for this position.
• Demonstrated knowledge (e.g., coursework) of and/or experience with theory, principles, and practices specifically in the human services field, case management, administrative systems, employment, human trafficking & exploitation, de-colonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, and internal policies and procedures to develop program materials, curriculum, and partnerships is required.
• Valid Class 5 Driver’s License.

Skills And Capabilities

• Ability and willingness to work within the Salvation Army doctrine and theology, including supporting client spiritual care as per the psychosocial model of rehabilitation.
• Ability to maintain confidentiality of the programs, its participants, records, and activities, as required.
• Ability to recognize and work within professional and personal limitations and boundaries.
• Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations.
• Ability to function independently, with responsibility, and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.
• Demonstrated ability in Microsoft Office, the internet, and multi-media creation.
• Demonstrated effective interpersonal, conflict resolution, organizational, and time management skills.
• Demonstrated ability to communicate effectively both orally and in writing is essential.
• Demonstrated ability to work independently or in a team setting.
• Ability to work under pressure and in a team environment.
• Experience in employment, fine arts, and social therapies an asset.
• Demonstrated effective interpersonal and teamwork skills.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated ability to work independently.
• Ability to write & speak French, Mandarin, Tagalog, or Spanish an asset.
• Ability to produce non-violent Crisis Intervention training, or the willingness to be trained.
• Ability and willingness to successfully obtain clearance through The Salvation Army Child Abuse Registry.
• Ability and willingness to successfully obtain clearance through the Criminal Record Check under the Criminal Records Review Program.

Compensation The target hiring range for this position is $22.92 to $28.64 with a maximum of $34.37.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.