Top Benefits
About the role
Location: This is an in-person position based in Vaughan, Ontario, with occasional travel to our Brampton facility and our Headquarters in Bruchsal Germany.
Division: Innovation Hub Canada – Innovation Services
About Us
At SEW-EURODRIVE , we are shaping the future of automated manufacturing through cutting-edge drive technology and intelligent automation solutions. Our global Innovation Hubs are at the forefront of digital transformation, delivering scalable, high-impact solutions that enhance operational efficiency and productivity. We foster a culture of creativity, collaboration, and technical excellence.
Position Overview
We are seeking a highly skilled Chatbot LLM Engineer to design, develop, and optimize AI-powered chatbot solutions using Large Language Models (LLMs). In this role, you will work closely with cross-functional teams to enhance conversational AI capabilities, improve user interactions, and integrate intelligent solutions across various platforms. Your work will directly contribute to SEW’s digital transformation and customer experience strategies.
Key Responsibilities
- Design, develop, and deploy LLM-based chatbots for customer support, automation, and conversational AI applications.
- Optimize chatbot performance using prompt engineering, fine-tuning, and reinforcement learning techniques.
- Implement advanced Natural Language Processing (NLP) algorithms to improve contextual understanding and response accuracy.
- Participate in AI architecture design decision processes.
- Integrate chatbots with third-party APIs, databases, and enterprise systems.
- Conduct A/B testing and performance evaluations to continuously improve chatbot efficiency and user satisfaction.
- Collaborate with UX designers, product managers, and data scientists to refine conversational flows and user experiences.
- Stay current with the latest advancements in LLMs, NLP, and AI technologies to drive innovation.
Qualifications
· Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related field.
· Strong programming skills and hands-on experience with LLM frameworks (e.g., OpenAI, Hugging Face, LangChain).
· Expertise in NLP, machine learning, and deep learning techniques.
· Experience with enterprise-grade contact-center automation platforms.
· Familiarity with multi-turn dialogue systems and reinforcement learning for chatbot training.
· Knowledge of speech-to-text and text-to-speech technologies.
· Proficiency in Python or SQL for advanced data analysis and model integration.
· Understanding of ethical AI principles and bias mitigation in LLMs.
· Strong problem-solving skills and a passion for building AI-driven solutions.
· Hands-on experience with regional conversation style finetuning in genAI context.
· Excellent communication and collaboration skills, especially in agile and cross-functional environments.
What We Offer
· Competitive salary and comprehensive benefits package
· Opportunities for career growth and professional development
· A collaborative, innovative, and inclusive work environment
· Exposure to global projects and cutting-edge technologies
About SEW-Eurodrive Canada
We move the world! What does this mean? Innumerable conveyor belts, bottling plants, gravel plants, your luggage at the airport, and many more applications would come to a stop without our motors, gear units, gearmotors, the matching automation technology, and services. More than 16,000 employees worldwide make sure that these processes keep running.
Top Benefits
About the role
Location: This is an in-person position based in Vaughan, Ontario, with occasional travel to our Brampton facility and our Headquarters in Bruchsal Germany.
Division: Innovation Hub Canada – Innovation Services
About Us
At SEW-EURODRIVE , we are shaping the future of automated manufacturing through cutting-edge drive technology and intelligent automation solutions. Our global Innovation Hubs are at the forefront of digital transformation, delivering scalable, high-impact solutions that enhance operational efficiency and productivity. We foster a culture of creativity, collaboration, and technical excellence.
Position Overview
We are seeking a highly skilled Chatbot LLM Engineer to design, develop, and optimize AI-powered chatbot solutions using Large Language Models (LLMs). In this role, you will work closely with cross-functional teams to enhance conversational AI capabilities, improve user interactions, and integrate intelligent solutions across various platforms. Your work will directly contribute to SEW’s digital transformation and customer experience strategies.
Key Responsibilities
- Design, develop, and deploy LLM-based chatbots for customer support, automation, and conversational AI applications.
- Optimize chatbot performance using prompt engineering, fine-tuning, and reinforcement learning techniques.
- Implement advanced Natural Language Processing (NLP) algorithms to improve contextual understanding and response accuracy.
- Participate in AI architecture design decision processes.
- Integrate chatbots with third-party APIs, databases, and enterprise systems.
- Conduct A/B testing and performance evaluations to continuously improve chatbot efficiency and user satisfaction.
- Collaborate with UX designers, product managers, and data scientists to refine conversational flows and user experiences.
- Stay current with the latest advancements in LLMs, NLP, and AI technologies to drive innovation.
Qualifications
· Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related field.
· Strong programming skills and hands-on experience with LLM frameworks (e.g., OpenAI, Hugging Face, LangChain).
· Expertise in NLP, machine learning, and deep learning techniques.
· Experience with enterprise-grade contact-center automation platforms.
· Familiarity with multi-turn dialogue systems and reinforcement learning for chatbot training.
· Knowledge of speech-to-text and text-to-speech technologies.
· Proficiency in Python or SQL for advanced data analysis and model integration.
· Understanding of ethical AI principles and bias mitigation in LLMs.
· Strong problem-solving skills and a passion for building AI-driven solutions.
· Hands-on experience with regional conversation style finetuning in genAI context.
· Excellent communication and collaboration skills, especially in agile and cross-functional environments.
What We Offer
· Competitive salary and comprehensive benefits package
· Opportunities for career growth and professional development
· A collaborative, innovative, and inclusive work environment
· Exposure to global projects and cutting-edge technologies
About SEW-Eurodrive Canada
We move the world! What does this mean? Innumerable conveyor belts, bottling plants, gravel plants, your luggage at the airport, and many more applications would come to a stop without our motors, gear units, gearmotors, the matching automation technology, and services. More than 16,000 employees worldwide make sure that these processes keep running.