Who you are

• This is a high-ownership, high-agency role that requires entrepreneurial energy, commercial acumen, and operational rigour
• 10+ years in senior leadership roles spanning general management, commercial, and/or operational leadership
• Proven P&L ownership, preferably in healthcare, SaaS, eCommerce, or supply chain-focused businesses
• Entrepreneurial mindset with experience scaling businesses, building teams, and influencing across functions
• Deep understanding of Canadian market dynamics and regulatory landscape, or strong aptitude to learn quickly
• Exceptional communication, influence, and cross-functional collaboration skills
• Highly analytical with a strong grasp of financial and performance metrics

What the job involves

• Fullscript is hiring a General Manager to lead and grow our Canadian business
• Canada is our home market
• We believe this is a $100M+ opportunity over the next few years
• As GM, you will act as the most senior leader for the Canadian market
• You will own the business end-to-end: crafting the strategy, building the execution plan, leading go-to-market and operations, and working cross-functionally to deliver an exceptional provider and patient experience
• You will report to the Chief Operational Officer and work closely with the CEO and Chief Product Officer
• Build and lead a compelling strategy and business case for Fullscript's growth in Canada
• Conduct a full market gap analysis, including platform, pricing, product availability, and competitive dynamics
• Define a phased execution roadmap to scale revenue, improve margin, and enhance platform adoption
• Partner with Product and Engineering to localize and improve the platform experience for Canadian users
• Explore expansion areas including diagnostics, lab partnerships, and potential distribution acquisitions
• Full accountability for Canadian P&L: revenue growth, contribution margin, fulfillment cost, and provider retention
• Own end-to-end logistics, fulfillment, and CX—with support from U.S. shared services and your operational partners
• Evaluate the current 3PL model and determine if a shift to in-house distribution is strategically or financially warranted
• Assess and recommend an optimal organization structure to support Canadian growth
• Build a high-performing, local team where justified (Sales, Partnerships, Ops) while leveraging U.S. teams via a matrix
• Operate with high autonomy and accountability; serve as a "mini-CEO" for Canada
• Expand provider acquisition and retention through a mix of sales enablement, partnerships, and platform enhancements
• Personally lead key strategic relationships with brand partners, trade associations, and KOLs
• Explore and support brand or distribution partnerships and M&A opportunities
• Co-lead Canadian platform improvement initiatives with Product & Engineering
• Drive resolution of known issues (e.g., product discoverability), and ensure parity or better vs. U.S. experience
• Shape the product roadmap based on Canadian practitioner and patient feedback
• Use data to drive all business decisions. Own key metrics: revenue growth, contribution margin, provider churn, platform usage, and fulfillment cost per order
• Must be able to frame the right questions, interpret data effectively, and build strong, evidence-based business cases to drive action

Benefits

• Reach your wellness goals with our benefits plan, discount on practitioner-grade supplements, and company-wide health and wellness programs
• Our dedicated DEIB Council ensures we advocate for equality and encourage positive change within ourselves and the community. We value the unique qualities and perspectives of our team
• You choose your own office with our Wherever You Work Well approach. Whether that’s in-person or at home, teams aren’t defined by geography. Output, not location, is our success metric so we also offer a flexible approach to your working hours, vacation, and personal days
• We empower each other to grow with lunch and learns, lean in circles, show-and-tells, and more. Everyone has something to learn and something to teach so we pride ourselves on growing as a team
• We're not just a company — we're a community. Team lunches, weekly town halls, birthdays, parties, and clubs are an essential part of our community and culture
• The health of our people relies on the health of our planet. We are certified carbon-neutral, taking our first big step in creating a more sustainable future