Area Service Manager

South East England Region – to include CR, TN, CT, ME

Johnsons Stalbridge are seeking an experienced Area Service Manager to join our busy field-based service team. Successful applicant will be expected to live on or very near the advertised area. Amongst other tasks, the key duties will include (but not be limited to):

• Manage and deal with customer queries/requests that arise with the customer base working closely with the internal Customer Service Advisors
• Maintain computer held information using appropriate CRM system
• Carry out any non-scheduled calls, as required, by the customer or the business
• Document all customer calls made on agreed paperwork
• Submit monthly activity reports in line with business requirements
• Monitor customer stock holdings ensuring appropriate charges are submitted at all times
• Maximise revenue generation from stock audits
• Visit new and terminating customers within agreed timescales.

A full clean UK driving licence is essential .

Additionally, the successful candidate must be able to demonstrate :

• Excellent communication skills
• The ability to build and maintain good relationships with customers
• The ability to work effectively with other internal departments
• Excellent admin skills and the ability to prepare detailed and accurate reports and update systems
• A flexible and adaptable approach to work and problem solving

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