About the role
We are seeking a dynamic and proactive Customer Success Manager with experience in a manufacturing environment to join our team!
In this role, you will be responsible for fostering long-term customer engagement , ensuring customers satisfaction, and helping clients achieve their desired outcomes with a product or service.
The role is proactive, anticipating customer needs, identifying potential issues, and working to add value before problems arises.
Responsibilities :
- Build and maintain strong, long lasting customer relationships
- Review & validate customer forecasts and update sales force
- Opens engineering change requests as needed;
- Follows-up and review ECO information;
- Review contracts; acknowledge purchase orders
- Report scorecards to QA team; monitoring customer health metrics
- Meets with stakeholders to appraise of account status and key risks
- Actively identifies and resolves issues and risks that may impair the team’s ability to meet customer deliveries and deliverables
Qualifications :
- Essential – DEC in administration / minimum 5 years of experience in a similar position
- Essential – Experience in a manufacturing environment
- Essential – Knowledge of the microsoft suite office
- Essential – Knowledge of an ERP system
- Essential – bilingualism (French & English)
- Asset – Knowledge of the EPICOR system
- Asset – Understanding of mechanical plans and drawings
About E2IP TECHNOLOGIES
E2IP creates new possibilities in printed electronics through advanced material science. Our technologies transform the surfaces we touch in our everyday lives and simplify how we all interact with our physical environment. From ideation to fabrication, we rethink the boundaries between technology and design to deliver innovative Human Machine Interface (HMI) and Smart Surface solutions to global market leaders in the medical, industrial, telecommunications, aerospace and transportation industries.
About the role
We are seeking a dynamic and proactive Customer Success Manager with experience in a manufacturing environment to join our team!
In this role, you will be responsible for fostering long-term customer engagement , ensuring customers satisfaction, and helping clients achieve their desired outcomes with a product or service.
The role is proactive, anticipating customer needs, identifying potential issues, and working to add value before problems arises.
Responsibilities :
- Build and maintain strong, long lasting customer relationships
- Review & validate customer forecasts and update sales force
- Opens engineering change requests as needed;
- Follows-up and review ECO information;
- Review contracts; acknowledge purchase orders
- Report scorecards to QA team; monitoring customer health metrics
- Meets with stakeholders to appraise of account status and key risks
- Actively identifies and resolves issues and risks that may impair the team’s ability to meet customer deliveries and deliverables
Qualifications :
- Essential – DEC in administration / minimum 5 years of experience in a similar position
- Essential – Experience in a manufacturing environment
- Essential – Knowledge of the microsoft suite office
- Essential – Knowledge of an ERP system
- Essential – bilingualism (French & English)
- Asset – Knowledge of the EPICOR system
- Asset – Understanding of mechanical plans and drawings
About E2IP TECHNOLOGIES
E2IP creates new possibilities in printed electronics through advanced material science. Our technologies transform the surfaces we touch in our everyday lives and simplify how we all interact with our physical environment. From ideation to fabrication, we rethink the boundaries between technology and design to deliver innovative Human Machine Interface (HMI) and Smart Surface solutions to global market leaders in the medical, industrial, telecommunications, aerospace and transportation industries.