Summary of Duties

The Odette Cancer Centre is an ambulatory care centre dedicated to the treatment and support of outpatient cancer patients and their families. Large volumes of cancer patients flow through the centre on a daily basis for clinical assessment, radiation, chemotherapy, minor surgery, diagnostic &/or therapeutic procedures.

The Supervisor is responsible for supporting the daily operation/smooth functioning of order processing functions from CPOE clinician orders entered from assigned clinics and disease site groups within ambulatory clinics. Duties include, but are not limited to the following: monitoring the outpatient clerical teams (union staff) and settings (i.e. T1 clinic pods, T1 main reception, M6 breast centre, voicemail answer phones, T2 non-clinic, T2 external consults, T2 new patient bookings), with a key focus of problem solving orders at the patient level as a super user within Excelicare OMS and OOA IT systems, ensuring patient and staff safety, mitigating risk, enforcing policies and procedures, managing human resource requirements and performance related issues, ongoing recruitment & retention of staff, conducting performance reviews, addressing patient and family concerns, operationalizing centre-wide quality improvement initiatives with ongoing monitoring and evaluation, day-to-day staffing and deployment of appropriate resources, program planning/development/implementation & evaluation, facilitating professional development of staff, chairing meetings, attendance & participation in organizational meetings and daily rounds of the clerical teams located in 9 different pods/areas.

Creating a supportive environment for patients and their families through the daily management of staffing levels , throughput of order processing, and interprofessional communication through collaboration is of utmost importance to this role. The Clerical Supervisor for ambulatory clinics is critical to the successful day-to-day operations at the Odette Cancer Centre, working closely with Nursing Supervisors and jointly with Manager.

Qualifications/Skills

• Bachelor’s Degree required

• SB Clerical and Medical Terminology testing, required

• Demonstration of course work and/or certificates in leadership/communication, preferred

• 3-5 years healthcare experience; oncology and/or outpatient experience preferred

• Recent relevant supervisory or leadership experience in health care preferred

• Superior organizational, leadership, communication, and decision-making skills

• Demonstrated coaching and empowering style of management

• Ability to manage effectively in a fast-paced, constantly changing environment

• Demonstrated commitment to excellence and patient centred care

• Excellent change agent skills

• Excellent oral and written communication skills