Top Benefits
About the role
*STAFF ACCOMMODATION AVAILABLE*
The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. The Hotel Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests.
* We provide a bonus for staff members who commit to the summer season, exact dates TBA*
Core Competencies
- Customer Focus
- Communication
- Energy & Stress
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Job Duties
- Greet guests with a smile and answer their questions as required.
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, information about the resort and restaurant and our facilities
- Answers various questions from guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys etc.
- Check all unresolved departures.
- Review service requests for arrivals.
- Ensure front desk is stocked with any item’s guests may require before housekeeping leaves for the day
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- Take and record telephone, e-mail, or written message for staff members.
Job Type: Full-time
Pay: $16.50-$17.75 per hour
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
Benefits:
- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Work Location: In person
About Canalta Group
Family owned and operated! We love creating smiles!
From the very beginning, Cam Christianson and his family have been committed to hard work and excellence in service. In 1979, Cam and Sharlene purchased their first hotel in Stettler, Alberta and they’ve been operating hotels ever since.
In 2003 ,Cam, Sharlene and their two sons Brooke and Blair relocated their head office to Drumheller, Alberta
Today the Canalta Family consists of 41 properties including our own Canalta Hotels, Hampton Inn & Suites, Ramada, Best Western and Super 8 hotels.
The commitment to excellence in service and quality still provides the foundation for the way they do business!
Follow us: @Canaltahotels http://www.facebook.com/Canaltahotels @Canaltarewards http://www.facebook.com/Canaltarewards
Top Benefits
About the role
*STAFF ACCOMMODATION AVAILABLE*
The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. The Hotel Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests.
* We provide a bonus for staff members who commit to the summer season, exact dates TBA*
Core Competencies
- Customer Focus
- Communication
- Energy & Stress
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Job Duties
- Greet guests with a smile and answer their questions as required.
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, information about the resort and restaurant and our facilities
- Answers various questions from guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys etc.
- Check all unresolved departures.
- Review service requests for arrivals.
- Ensure front desk is stocked with any item’s guests may require before housekeeping leaves for the day
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- Take and record telephone, e-mail, or written message for staff members.
Job Type: Full-time
Pay: $16.50-$17.75 per hour
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
Benefits:
- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Work Location: In person
About Canalta Group
Family owned and operated! We love creating smiles!
From the very beginning, Cam Christianson and his family have been committed to hard work and excellence in service. In 1979, Cam and Sharlene purchased their first hotel in Stettler, Alberta and they’ve been operating hotels ever since.
In 2003 ,Cam, Sharlene and their two sons Brooke and Blair relocated their head office to Drumheller, Alberta
Today the Canalta Family consists of 41 properties including our own Canalta Hotels, Hampton Inn & Suites, Ramada, Best Western and Super 8 hotels.
The commitment to excellence in service and quality still provides the foundation for the way they do business!
Follow us: @Canaltahotels http://www.facebook.com/Canaltahotels @Canaltarewards http://www.facebook.com/Canaltarewards