Library Client Service Associate (0.25FTE) Moose Jaw
About the role
Competition Number
P16762
Posting Title
Library Client Service Associate (0.25FTE) Moose Jaw
Classification
Band 2
Location
Saskatchewan Polytechnic Moose Jaw Campus
Other Location(s)
Building
Other Building
Date Posted
06/23/2025
Closing Date
07/02/2025
JIQ #
032
Start Date
09/01/2025
End Date
06/26/2026
Open Until Filled
No
Ongoing
No
Category of work
Part Time
Bargaining Unit
Professional Services
Hours of Work
To be Assigned, Regulated 36 hours (modified)
Salary Range
$18.97 to $22.67 per hour
Temporary Market Stipend
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
18 hours per pay period, daytime availability required for shifts.
There are no hours during the Christmas break
Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA)
Job Duties
Job Duties
- Greet and welcome everyone to the library
- Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
- Maintains client relationships by responding to basic library reference help and documenting action
- Proactively prepares for customer inquiries by studying products, services and customer service processes
- Assists clients in signing materials in and out
- Show clients how to use technology throughout the library
- Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
- Shelving, sorting, and processing materials
- Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
- Refer students to library resources to meet their needs
- Provide technical assistance with library equipment and technology
- Take payments for library fine and fees
- Provide assistance with tracking and updating library usage data
- Assist with client’s lab/study room bookings
- Handling cash.
- Provide basic clerical support
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
-
Completion of Grade 12 supplemented with training or experience in technology.
-
Minimum six (6) months’ experience in a customer service environment.
-
Effective communication skills (written and oral).
-
Effective interpersonal skills.
-
Ability to work alone and part of a team.
-
Effective organizational skills including time management and attention to detail.
-
Basic knowledge with the following applications: MS Office (Word and Excel), Zoom, as well as the use of the internet.
-
Basic working knowledge of computers and related office equipment.
-
Basic knowledge of automated system software (client databases, inventory, etc.).
-
Basic understanding of point-of-sale operation and handling cash.
-
Ability to stand for extended periods of time.
-
Demonstrates valuing diversity.
Desired QSA
About Saskatchewan Polytechnic
Saskatchewan Polytechnic serves students through applied learning opportunities on Treaty 4 and Treaty 6 Territories and the homeland of the Métis. Learning takes place at campuses in Moose Jaw, Prince Albert, Regina and Saskatoon and through extensive distance education opportunities. Programs serve every economic and public service sector. As a polytechnic, the organization provides the depth of learning appropriate to employer and student need, including certificate, diploma and degree programs, and apprenticeship training. Saskatchewan Polytechnic engages in applied research, drawing on faculty expertise to support innovation by employers, and providing students the opportunity to develop critical thinking skills.
Library Client Service Associate (0.25FTE) Moose Jaw
About the role
Competition Number
P16762
Posting Title
Library Client Service Associate (0.25FTE) Moose Jaw
Classification
Band 2
Location
Saskatchewan Polytechnic Moose Jaw Campus
Other Location(s)
Building
Other Building
Date Posted
06/23/2025
Closing Date
07/02/2025
JIQ #
032
Start Date
09/01/2025
End Date
06/26/2026
Open Until Filled
No
Ongoing
No
Category of work
Part Time
Bargaining Unit
Professional Services
Hours of Work
To be Assigned, Regulated 36 hours (modified)
Salary Range
$18.97 to $22.67 per hour
Temporary Market Stipend
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
18 hours per pay period, daytime availability required for shifts.
There are no hours during the Christmas break
Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA)
Job Duties
Job Duties
- Greet and welcome everyone to the library
- Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
- Maintains client relationships by responding to basic library reference help and documenting action
- Proactively prepares for customer inquiries by studying products, services and customer service processes
- Assists clients in signing materials in and out
- Show clients how to use technology throughout the library
- Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
- Shelving, sorting, and processing materials
- Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
- Refer students to library resources to meet their needs
- Provide technical assistance with library equipment and technology
- Take payments for library fine and fees
- Provide assistance with tracking and updating library usage data
- Assist with client’s lab/study room bookings
- Handling cash.
- Provide basic clerical support
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
-
Completion of Grade 12 supplemented with training or experience in technology.
-
Minimum six (6) months’ experience in a customer service environment.
-
Effective communication skills (written and oral).
-
Effective interpersonal skills.
-
Ability to work alone and part of a team.
-
Effective organizational skills including time management and attention to detail.
-
Basic knowledge with the following applications: MS Office (Word and Excel), Zoom, as well as the use of the internet.
-
Basic working knowledge of computers and related office equipment.
-
Basic knowledge of automated system software (client databases, inventory, etc.).
-
Basic understanding of point-of-sale operation and handling cash.
-
Ability to stand for extended periods of time.
-
Demonstrates valuing diversity.
Desired QSA
About Saskatchewan Polytechnic
Saskatchewan Polytechnic serves students through applied learning opportunities on Treaty 4 and Treaty 6 Territories and the homeland of the Métis. Learning takes place at campuses in Moose Jaw, Prince Albert, Regina and Saskatoon and through extensive distance education opportunities. Programs serve every economic and public service sector. As a polytechnic, the organization provides the depth of learning appropriate to employer and student need, including certificate, diploma and degree programs, and apprenticeship training. Saskatchewan Polytechnic engages in applied research, drawing on faculty expertise to support innovation by employers, and providing students the opportunity to develop critical thinking skills.