At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About The Role The successful candidate will work as part of a team with a Senior Account Manager and other Account Managers to assist with various client service activities. Work in a safe manner in accordance with the ALS Health and Safety Program.

Key Responsibilities

• Carry out login checks for all files logged in (including verifying account numbers, client contacts, sample identifications, dates/times, job reference numbers, PO’s, SPO’s, COC attachments, lab products, special reporting requirements, etc.);
• Adding/updating login qualifiers on work orders;
• Updating/creating account notes;
• Tracking of lost, missing, archived, or ‘on hold’ samples;
• Assisting with invoicing where required (including invoice corrections, monthly invoicing, etc);
• Prepare/enter client bottle requests for Shipping;
• Miscellaneous filing of client information (e-mails, etc);
• Maintain and update client account information (i.e. contacts, addresses, locations, etc.);
• Shipping confirmation (i.e. ensure new shipments & return shipments have been sent and/or received);
• Process requests for information;
• Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;
• Data entry for any client provided or field parameters;
• Assist with the preparation and coordination of due lists for Account Managers;
• Assist with reviewing the status of data (i.e. rush, recheck, missing, held, etc.);
• Assist in Sample Login/Layout as required;
• Assist in Sample Reception as required
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

About You

• Excellent customer service skills;
• Positive and energetic outlook;
• Demonstrated time management skills;
• Proven ability to work under pressure;
• Organized, detailed oriented and able to work independently;
• Excellent English communication skills (written and verbal);
• Proficient computer skills – Microsoft Word and Excel.

Required Qualifications

• High school graduation required;
• Some environmental laboratory experience would be an asset;
• Training will be provided.

Physical Demands

• Ability to stand for a full shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

Our Benefits Include

• An estimated hourly pay of $22.67 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.