Evening Manager (Shelter)
About the role
Job Types: Temporary Full Time Contract
Schedule: Sunday – Wednesday 1:00 pm – 11:00 pm
Hours Per Week- 40
Start Date: August 10,2025
End date: September 23,2026
Experience: 2 Years Supervisory (Required)
4 Years in Social Services (Required)
Reports To: Director of Shelter Operations or their designate
VISION
Everyone has a home in a community that supports them to live with dignity and hope.
MISSION
Cornerstone provides a continuum of housing support for women and gender-diverse people that is inclusive and reduces barriers.
COMMITMENTS
Social Justice – A leader in ending homelessness.
Collaboration – Strong partnerships to meet diverse needs.
Equity, Diversity, and Inclusion – A culturally competent and inclusive organization.
Respect – Sharing, caring communities that support physical, mental, and spiritual well-being.
Organizational Excellence – A strong foundation for our work.
EQUITY, DIVERSITY, and INCLUSION STATEMENT
Cornerstone Housing for Women is committed to building a team that reflects and embodies the diversity of the communities we serve and where all staff feel valued, respected, and supported. We are striving towards cultivating a diverse, anti-racist, inclusive, accessible, respectful, and equitable workplace.
Cornerstone acknowledges the diversity and lived experiences of our staff and the residents that we serve. We respect the principles held within the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from qualified individuals with lived experience of homelessness, housing insecurity, or gender-based violence. We invite applicants from Indigenous, Black, racialized communities and all ethnic and cultural backgrounds, persons with disabilities, religions, immigrants and newcomers, sexual orientations, and gender identities and expressions.
Cornerstone is an Equal Opportunity Employer. We thank all applicants for your interest in joining Cornerstone. Please, apply through our website www.cornerstonewomen.ca/join-our-team, however, only those candidates selected for an interview will be contacted. No phone calls please. We appreciate your understanding
JOB PURPOSE
The Evening Manager is responsible for the coordination of evening services and programs at one or more locations and is available to support staff at all Cornerstone locations while on shift. The Evening Manager supports the work of evening and weekend employees and volunteers to improve social functioning, physical, mental, and emotional health, and general wellbeing of residents.
KEY DUTIES AND ACCOUNTABILITIES
Resident Services and Program Delivery
- Organizes programs and activities in accordance with the mission and goals of the organization
- Provides support and leadership to front line staff when developing and implementing programs for residents
- Provide shift supervision to ensure guidelines and protocols are upheld
People and Interpersonal Responsibilities
- Provides ongoing support and mentoring to evening and weekend staff on duty
- In collaboration with the Senior Managers, contributes to interviewing, hiring, training, supporting, and conducting performance appraisals
- Provides input to collective bargaining process and implements collective agreement during shifts being supervised
- Works collaboratively with Cornerstone Volunteer Coordinator to provide an active, innovative volunteer program
- Provides guidance, mentoring, supervision and evaluation for volunteers and volunteer-run programs
- Build and maintain relationships with members of the community, key individuals, and other organizations
Administration
- Responsible for inputting in-take data into relevant systems and ensuring that all necessary data is being entered and maintained
- Supports financial requirements, such as, collections, budgetary processes, and reporting
- Participates in quarterly Joint Occupational Health and Safety committees as required
Perform other duties related to the position, including acting as the designate for the Associate Director of Shelter Operations, as required.
REQUIREMENTS
Education and Experience:
- University degree in a social services or related field, or equivalent is required
- At least four years’ experience in a social services agency is required, preferably in a residential setting providing women’s services
- At least one year of supervisory experience or equivalent leadership experience is required, preferably in a unionized environment
- Experience working with volunteers is an asset
- Bilingualism is an asset
Knowledge, Skills & Abilities:
- Strong understanding of the issues faced by women and seniors living with poverty, mental illness, addictions, trauma, abuse, and discrimination
- Excellent negotiation and problem-solving skills
- Good crisis intervention skills, including the ability to be patient and show empathy and compassion
- Empowering philosophy and approach; respect for diversity
- Ability to develop new programs to meet resident needs
- Proven ability to manage employees with a diversity of functions in a unionized environment
- Strong community development skills to interact effectively with volunteers and the community
- Excellent organizational and planning skills to create and facilitate regular meetings
- Excellent communication skills, both oral and written, role may include preparation of reports
- Excellent time management and decision-making skills
Core Cornerstone Competencies:
- Mission Driven—passionate about ending homelessness.
- Resilience—remains engaged in work even when there are challenges
- Adaptability—adjusts approach, style or priorities to meet organizational needs
- Collaborative—cultivates relationships with team members. Values the input of others and embraces opportunities to work together
- Accountability—takes personal ownership and responsibility for the quality of work and timeliness of work commitments
Job Specific Competencies:
- Program Management—knowledge of principles, methods, and tools for the management of a program
- Leadership—influences, motivates, and challenges others; adapts leadership styles to a variety of situations
- Relationship Building—develops and maintains effective relationships with others; relates well to people from varied backgrounds and different situations
- Mentoring—provides ongoing support to employees; helps others learn through formal or informal methods
- Critical Thinking – ability to identify the important questions to ask and problems to solve; shows versatility when unexpected changes occur
Job Type: Fixed term contract
Pay: $61,000.00 per year
Schedule:
- 10 hour shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Social Services: 4 years (required)
- Supervising: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Cornerstone Housing for Women
Cornerstone is here for the almost 1000 women who are homeless or are at risk of being homeless in our nation’s capital, each and every year. These women find themselves in the most vulnerable and dangerous situations, for any number of reasons. We have an emergency shelter and soon to be 4 supportive housing homes.
Women become homeless for many reasons.
Elise tried living with her sister and her family, but serious mental health challenges made it too hard to sustain.
Shonda is working full-time, but her income isn’t enough to pay rent on her one-bedroom apartment.
Emma lost her home fleeing an abusive boyfriend, who changed the locks when she worked up the courage to leave him.
Yana is new to the country, with no support system in place to lean on through the transition.
Every Cornerstone women has her own story. Each has struggled to survive.
Without Cornerstone, these women can become caught in the vicious cycle of poverty, trauma, and danger on the streets of Ottawa. We’re there to help women break that cycle, as they move out of crisis and instability to take back their own futures.
One night in a hospital costs more than $1,000. One night in jail costs about $500. Supportive housing at Cornerstone costs much less – between $19 and $115 a day – all while enabling a woman to use her skills and energy for sustainable work, emotional healing, and independent living.
As a woman begins to stabilize her life at Cornerstone, something incredible happens – she becomes a powerful contributor to her own community. Cornerstone residents, both past and present, become volunteers who support our community’s vulnerable groups. They return to school and receive training, becoming valuable employees. They transition away from expensive emergency services.
They are no longer just receiving. They are giving back.
Together, we help women move beyond the experience of homelessness to hope, healing and home.
Evening Manager (Shelter)
About the role
Job Types: Temporary Full Time Contract
Schedule: Sunday – Wednesday 1:00 pm – 11:00 pm
Hours Per Week- 40
Start Date: August 10,2025
End date: September 23,2026
Experience: 2 Years Supervisory (Required)
4 Years in Social Services (Required)
Reports To: Director of Shelter Operations or their designate
VISION
Everyone has a home in a community that supports them to live with dignity and hope.
MISSION
Cornerstone provides a continuum of housing support for women and gender-diverse people that is inclusive and reduces barriers.
COMMITMENTS
Social Justice – A leader in ending homelessness.
Collaboration – Strong partnerships to meet diverse needs.
Equity, Diversity, and Inclusion – A culturally competent and inclusive organization.
Respect – Sharing, caring communities that support physical, mental, and spiritual well-being.
Organizational Excellence – A strong foundation for our work.
EQUITY, DIVERSITY, and INCLUSION STATEMENT
Cornerstone Housing for Women is committed to building a team that reflects and embodies the diversity of the communities we serve and where all staff feel valued, respected, and supported. We are striving towards cultivating a diverse, anti-racist, inclusive, accessible, respectful, and equitable workplace.
Cornerstone acknowledges the diversity and lived experiences of our staff and the residents that we serve. We respect the principles held within the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from qualified individuals with lived experience of homelessness, housing insecurity, or gender-based violence. We invite applicants from Indigenous, Black, racialized communities and all ethnic and cultural backgrounds, persons with disabilities, religions, immigrants and newcomers, sexual orientations, and gender identities and expressions.
Cornerstone is an Equal Opportunity Employer. We thank all applicants for your interest in joining Cornerstone. Please, apply through our website www.cornerstonewomen.ca/join-our-team, however, only those candidates selected for an interview will be contacted. No phone calls please. We appreciate your understanding
JOB PURPOSE
The Evening Manager is responsible for the coordination of evening services and programs at one or more locations and is available to support staff at all Cornerstone locations while on shift. The Evening Manager supports the work of evening and weekend employees and volunteers to improve social functioning, physical, mental, and emotional health, and general wellbeing of residents.
KEY DUTIES AND ACCOUNTABILITIES
Resident Services and Program Delivery
- Organizes programs and activities in accordance with the mission and goals of the organization
- Provides support and leadership to front line staff when developing and implementing programs for residents
- Provide shift supervision to ensure guidelines and protocols are upheld
People and Interpersonal Responsibilities
- Provides ongoing support and mentoring to evening and weekend staff on duty
- In collaboration with the Senior Managers, contributes to interviewing, hiring, training, supporting, and conducting performance appraisals
- Provides input to collective bargaining process and implements collective agreement during shifts being supervised
- Works collaboratively with Cornerstone Volunteer Coordinator to provide an active, innovative volunteer program
- Provides guidance, mentoring, supervision and evaluation for volunteers and volunteer-run programs
- Build and maintain relationships with members of the community, key individuals, and other organizations
Administration
- Responsible for inputting in-take data into relevant systems and ensuring that all necessary data is being entered and maintained
- Supports financial requirements, such as, collections, budgetary processes, and reporting
- Participates in quarterly Joint Occupational Health and Safety committees as required
Perform other duties related to the position, including acting as the designate for the Associate Director of Shelter Operations, as required.
REQUIREMENTS
Education and Experience:
- University degree in a social services or related field, or equivalent is required
- At least four years’ experience in a social services agency is required, preferably in a residential setting providing women’s services
- At least one year of supervisory experience or equivalent leadership experience is required, preferably in a unionized environment
- Experience working with volunteers is an asset
- Bilingualism is an asset
Knowledge, Skills & Abilities:
- Strong understanding of the issues faced by women and seniors living with poverty, mental illness, addictions, trauma, abuse, and discrimination
- Excellent negotiation and problem-solving skills
- Good crisis intervention skills, including the ability to be patient and show empathy and compassion
- Empowering philosophy and approach; respect for diversity
- Ability to develop new programs to meet resident needs
- Proven ability to manage employees with a diversity of functions in a unionized environment
- Strong community development skills to interact effectively with volunteers and the community
- Excellent organizational and planning skills to create and facilitate regular meetings
- Excellent communication skills, both oral and written, role may include preparation of reports
- Excellent time management and decision-making skills
Core Cornerstone Competencies:
- Mission Driven—passionate about ending homelessness.
- Resilience—remains engaged in work even when there are challenges
- Adaptability—adjusts approach, style or priorities to meet organizational needs
- Collaborative—cultivates relationships with team members. Values the input of others and embraces opportunities to work together
- Accountability—takes personal ownership and responsibility for the quality of work and timeliness of work commitments
Job Specific Competencies:
- Program Management—knowledge of principles, methods, and tools for the management of a program
- Leadership—influences, motivates, and challenges others; adapts leadership styles to a variety of situations
- Relationship Building—develops and maintains effective relationships with others; relates well to people from varied backgrounds and different situations
- Mentoring—provides ongoing support to employees; helps others learn through formal or informal methods
- Critical Thinking – ability to identify the important questions to ask and problems to solve; shows versatility when unexpected changes occur
Job Type: Fixed term contract
Pay: $61,000.00 per year
Schedule:
- 10 hour shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Social Services: 4 years (required)
- Supervising: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Cornerstone Housing for Women
Cornerstone is here for the almost 1000 women who are homeless or are at risk of being homeless in our nation’s capital, each and every year. These women find themselves in the most vulnerable and dangerous situations, for any number of reasons. We have an emergency shelter and soon to be 4 supportive housing homes.
Women become homeless for many reasons.
Elise tried living with her sister and her family, but serious mental health challenges made it too hard to sustain.
Shonda is working full-time, but her income isn’t enough to pay rent on her one-bedroom apartment.
Emma lost her home fleeing an abusive boyfriend, who changed the locks when she worked up the courage to leave him.
Yana is new to the country, with no support system in place to lean on through the transition.
Every Cornerstone women has her own story. Each has struggled to survive.
Without Cornerstone, these women can become caught in the vicious cycle of poverty, trauma, and danger on the streets of Ottawa. We’re there to help women break that cycle, as they move out of crisis and instability to take back their own futures.
One night in a hospital costs more than $1,000. One night in jail costs about $500. Supportive housing at Cornerstone costs much less – between $19 and $115 a day – all while enabling a woman to use her skills and energy for sustainable work, emotional healing, and independent living.
As a woman begins to stabilize her life at Cornerstone, something incredible happens – she becomes a powerful contributor to her own community. Cornerstone residents, both past and present, become volunteers who support our community’s vulnerable groups. They return to school and receive training, becoming valuable employees. They transition away from expensive emergency services.
They are no longer just receiving. They are giving back.
Together, we help women move beyond the experience of homelessness to hope, healing and home.