About the role
The Warranty Coordinator plays a central role in supporting the homeowner journey by managing scheduling, documentation, and communication across the warranty and service-delivery process. This position is responsible for organizing technician calendars, ensuring timely service appointments, and balancing workloads to support efficient field operations. Acting as a primary point of contact for homeowners, the coordinator provides clear communication about warranty and service timelines, expectations, and available resources. The role also oversees the accuracy and organization of digital records, including warranty documents and tracking systems, to ensure timely follow-up and reporting. With strong organizational skills, attention to detail, and a service-first mindset, the Warranty Coordinator helps deliver a seamless and professional homeowner experience while supporting the broader warranty and construction teams.
Key Job Duties:
Technician Scheduling & Support
- Maintain and update the Outlook calendar for Warranty Technicians and Delivery Specialists, booking homeowner appointments as required.
- Communicate technician feedback and flag any homeowner concerns to the appropriate team members for proactive support.
- Monitor workload to ensure balanced scheduling and effective time management across appointments.
Homeowner Communication & Experience
- Act as a key point of contact for homeowners post-possession, addressing any questions or concerns as needed.
- Share Alberta New Home Warranty information with homeowners and provide updates as required.
- Ensure homeowners are aware of support options and direct them to the Customer Liaison when necessary for additional guidance.
Documentation & Systems Management
- Organize and maintain electronic filing systems for all warranty-related and homeowner documentation, ensuring easy retrieval.
- Ensure timely and accurate uploading of all relevant warranty documentation to the homeowner online portal.
- Update and manage multiple tracking systems, including the Construction Tracker, Customer Insight Tracker, and Google Review Tracker.
About Rohit Group
At Rohit, also more formally known as Rohit Group, we have a singular vision: Expand across North America, enriching the communities that we serve. We will achieve this by taking a bold and uncompromising approach.
Since our market introduction back in 1986 by the Gupta family, we have expanded across Canada to become a vertically integrated enterprise with over $1B in assets under management. Moreover, we have established ourselves within multiple Canadian markets from east to west, creating value through our real estate subsidiaries, including Rohit Communities, Rohit Homes, Rohit Rental Living, Rohit Commercial, and Rohit Health.
We encourage boldness, operate with ingenuity, harness the strength of our people, and never lose sight of our community focus.
As an employer, we hire for grit, fit, and talent. We boldly embrace work that is challenging, dynamic, and fulfilling, responsibly placing community at the heart of everything that we do.
In short, by being bold, we go further.
Learn more about Rohit at RohitGroup.com.
About the role
The Warranty Coordinator plays a central role in supporting the homeowner journey by managing scheduling, documentation, and communication across the warranty and service-delivery process. This position is responsible for organizing technician calendars, ensuring timely service appointments, and balancing workloads to support efficient field operations. Acting as a primary point of contact for homeowners, the coordinator provides clear communication about warranty and service timelines, expectations, and available resources. The role also oversees the accuracy and organization of digital records, including warranty documents and tracking systems, to ensure timely follow-up and reporting. With strong organizational skills, attention to detail, and a service-first mindset, the Warranty Coordinator helps deliver a seamless and professional homeowner experience while supporting the broader warranty and construction teams.
Key Job Duties:
Technician Scheduling & Support
- Maintain and update the Outlook calendar for Warranty Technicians and Delivery Specialists, booking homeowner appointments as required.
- Communicate technician feedback and flag any homeowner concerns to the appropriate team members for proactive support.
- Monitor workload to ensure balanced scheduling and effective time management across appointments.
Homeowner Communication & Experience
- Act as a key point of contact for homeowners post-possession, addressing any questions or concerns as needed.
- Share Alberta New Home Warranty information with homeowners and provide updates as required.
- Ensure homeowners are aware of support options and direct them to the Customer Liaison when necessary for additional guidance.
Documentation & Systems Management
- Organize and maintain electronic filing systems for all warranty-related and homeowner documentation, ensuring easy retrieval.
- Ensure timely and accurate uploading of all relevant warranty documentation to the homeowner online portal.
- Update and manage multiple tracking systems, including the Construction Tracker, Customer Insight Tracker, and Google Review Tracker.
About Rohit Group
At Rohit, also more formally known as Rohit Group, we have a singular vision: Expand across North America, enriching the communities that we serve. We will achieve this by taking a bold and uncompromising approach.
Since our market introduction back in 1986 by the Gupta family, we have expanded across Canada to become a vertically integrated enterprise with over $1B in assets under management. Moreover, we have established ourselves within multiple Canadian markets from east to west, creating value through our real estate subsidiaries, including Rohit Communities, Rohit Homes, Rohit Rental Living, Rohit Commercial, and Rohit Health.
We encourage boldness, operate with ingenuity, harness the strength of our people, and never lose sight of our community focus.
As an employer, we hire for grit, fit, and talent. We boldly embrace work that is challenging, dynamic, and fulfilling, responsibly placing community at the heart of everything that we do.
In short, by being bold, we go further.
Learn more about Rohit at RohitGroup.com.