Senior Information Technology Technician - Terrace

Job description and duties

Internal

Coast Mountain College (CMTN), Terrace Campus, invites applications for a full-time continuing Senior Information Technology (IT) Technician commencing as soon as possible. A flexible schedule is required as some evening and weekend work may be required. Salary will be in accordance with the BCGEU Support Staff Scale, Level 17: $3,196.90 biweekly plus a comprehensive benefit plan.

CMTN is dedicated to employment equity and diversity by providing a workplace that is inclusive and welcoming. It is our aim to reflect the diversity found in our unique region throughout CMTN’s workforce.

Our team is committed to Indigenization, Inclusion, Diversity, Equity, Accessibility, and Internationalization. All qualified candidates are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. Individuals who anticipate needing accommodations for any part of the application process, may contact HR in confidence, prior to the closing date

Duties: This position will provide technical support for the data/networking, computer hardware and software, telephone, telecommunications equipment, LAN/WAN/Internet communications for the College.

Tasks will include but are not limited to:

• Serve as a Tier 2 escalation point for CSA staff by resolving complex technical issues related to hardware, software, and network services.
• Support and mentor CSA staff, promoting knowledge sharing and professional development within the team.
• Provide advanced end-user support and instruction on IT Systems, networking, applications, and IT tools.
• Assess and resolve user technology needs across assigned campus locations.
• Install, configure, troubleshoot, and maintain a wide range of IT equipment, including desktops, laptops, AV systems, and peripherals.
• Develop and maintain a preventive maintenance schedule for educational technology equipment.
• Research, test, and implement software and hardware solutions to ensure alignment with College infrastructure.
• Develop and maintain automated processes for software deployment, updates, and configuration using appropriate tools and scripting methods.
• Collaborate with IT team members to standardize deployment packages and streamline installation workflows for labs, staff, and shared devices.
• Utilize Beyond Trust remote support tools to securely diagnose and resolve user issues, ensuring compliance with access control policies and audit practices.
• Collaborate with the senior infrastructure team on the design, implementation, and support of LAN/WAN environments across campuses.
• Coordinate with external vendors to obtain specifications and conduct cost-benefit analysis for IT procurement.
• Monitor and respond to security events on local systems and endpoints by identifying vulnerabilities, applying remediation, and correcting operational issues that affect system integrity or performance.
• Lead and maintain local patch management processes, ensuring timely deployment of updates and compliance with institutional policies.
• Apply and manage endpoint security controls (e.g., antivirus, secure baselines) and maintain secure configurations on all assigned IT assets.
• Work closely with the Security Analyst and infrastructure teams (server and networking) to align endpoint protection, patching, and security standards with a unified cybersecurity strategy.
• Perform other related duties of similar scope and complexity as assigned.

Qualifications

A diploma (degree preferred) in Information Technology or related field along with 4 years of related work experience. Assets include CompTIA A+, Cisco Certified Network Associate (CCNA) and Microsoft certifications such as Azure Administrator Associate (AZ-104) or related role-based credentials are also beneficial. An equivalent combination of education and experience may be considered.

Proven skills and experience with combination of the following must be demonstrated:

• Strong skills and knowledge in supporting a mixed environment running Windows Servers and Desktops
• Proficient with MS Office / O365
• Working knowledge of TCP/IP, VolP products, mobility and wireless applications
• Practical understanding of security issues surrounding information systems and networks
• Strong trouble-shooting skills with working knowledge of networking peripherals such as NIC’s, switches, Wireless Access Points, Storage Area Networks (SAN), Redundant Arrays of Inexpensive Disks (RAID)
• Strong interpersonal and communication skills combined with strong time-management skills
• Ability to work effectively independently as well as within a diverse team-environment
• A driver’s license is required

Application information

To apply please send a cover letter, quoting competition #25.040B, and an up-to-date resume to:

Coast Mountain College, Human Resources, Email: apply@coastmountaincollege.ca

NOTE: Only complete applications (with a cover letter and resume included) received to the above noted email address will be considered.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date

June 23, 2025

Competition number

25.040B

Job status

Open

Posting type

Support

Audience

Internal BCGEU Support Staff

Department

• IT Services

Campuses

• Terrace