Top Benefits
About the role
Why work at Shouldice Hospital?
At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As an Ontario Licensed Specialty Hospital for over 80 years, we place trust, integrity, teamwork, and caring at the heart of what we do.
What sets Shouldice Hospital apart?
At Shouldice we value our staff and truly believe in work life balance. We provide an affordable meal plan second to none prepared by our renowned chefs, above average pay ranges, free convenient parking close to entrance and no need to take the subway, and an excellent comprehensive benefit package that includes dental, prescription drugs, massage therapy, long term disability and a matched retirement plan.
Job Summary
- Using an active multi-line telephone system, answer and appropriately reply to or re-route all incoming calls to multiple departments.
- As the point of first contact, provide patients with general information and assist them with any case-related questions that they might have.
- Keep current on all hospital practices, procedures, policies, staffing, etc. to ensure that patients are never given any misinformation.
- Perform other duties as assigned.
QUALIFICATIONS AND SKILLS:
- Benefiting from a hospitality background, provide exceptional customer service using your skills and experience.
- Attention to detail and a commitment to maintaining confidentiality a must.
- Fluent in English (both written and verbal).
- Excellent communication, interpersonal, and organizational skills.
- Detail-oriented with strong written and verbal communication skills.
- A team player: able to both take directions and work independently.
- Ability to multi-task and ability to work in a hectic environment.
- Ability to remain calm under pressure while maintaining an empathetic and compassionate demeanor.
- Proficiency in MS Office (Word, Excel, Outlook).
- Post-secondary school diploma or degree an asset
Hours: Monday- Friday 8:00 am-3:30 pm
Job Types: Full-time, Permanent
Expected hours: 35 per week
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Language:
- Must speak English (required)
Licence/Certification:
- must have experience working on switchboard (required)
Work Location: In person
About Shouldice Hospital
Shouldice Hospital is the global leader in hernia repair. Our 99.5% lifetime success rate for primary inguinal hernias sets the gold standard for medical professionals around the world.
The facility is licensed by the Ontario Ministry of Health and long-Term Care and complies with all requirements of the Local Health Integrated Network, Ontario, Canada.
Shouldice Hospital is equipped with 5 operating rooms and 89 hospital beds. It is set on 20 beautifully landscaped acres, just minutes away from downtown Toronto. The relaxing, resort-like setting helps patients enjoy a healthy recovery.
The 10 full-time surgeons at Shouldice specialize exclusively in treating hernias and are leaders in their field. All our staff surgeons are licensed by the Ontario College of Physicians and Surgeons and some are also U.S. board certified.
We employ over 160 people at Shouldice. Our staff members enjoy working at Shouldice and it shows! The average length of employment in our hospital is 10 years.
The hospital was founded by Dr. Edward Earle Shouldice in 1945 and is still privately owned and operated. The founder's son, Dr. Byrnes Shouldice, and his family continue to take an active role in managing the hospital. Under their guidance, Shouldice has become an internationally respected centre of excellence for abdominal wall hernia repair.
Top Benefits
About the role
Why work at Shouldice Hospital?
At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As an Ontario Licensed Specialty Hospital for over 80 years, we place trust, integrity, teamwork, and caring at the heart of what we do.
What sets Shouldice Hospital apart?
At Shouldice we value our staff and truly believe in work life balance. We provide an affordable meal plan second to none prepared by our renowned chefs, above average pay ranges, free convenient parking close to entrance and no need to take the subway, and an excellent comprehensive benefit package that includes dental, prescription drugs, massage therapy, long term disability and a matched retirement plan.
Job Summary
- Using an active multi-line telephone system, answer and appropriately reply to or re-route all incoming calls to multiple departments.
- As the point of first contact, provide patients with general information and assist them with any case-related questions that they might have.
- Keep current on all hospital practices, procedures, policies, staffing, etc. to ensure that patients are never given any misinformation.
- Perform other duties as assigned.
QUALIFICATIONS AND SKILLS:
- Benefiting from a hospitality background, provide exceptional customer service using your skills and experience.
- Attention to detail and a commitment to maintaining confidentiality a must.
- Fluent in English (both written and verbal).
- Excellent communication, interpersonal, and organizational skills.
- Detail-oriented with strong written and verbal communication skills.
- A team player: able to both take directions and work independently.
- Ability to multi-task and ability to work in a hectic environment.
- Ability to remain calm under pressure while maintaining an empathetic and compassionate demeanor.
- Proficiency in MS Office (Word, Excel, Outlook).
- Post-secondary school diploma or degree an asset
Hours: Monday- Friday 8:00 am-3:30 pm
Job Types: Full-time, Permanent
Expected hours: 35 per week
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Language:
- Must speak English (required)
Licence/Certification:
- must have experience working on switchboard (required)
Work Location: In person
About Shouldice Hospital
Shouldice Hospital is the global leader in hernia repair. Our 99.5% lifetime success rate for primary inguinal hernias sets the gold standard for medical professionals around the world.
The facility is licensed by the Ontario Ministry of Health and long-Term Care and complies with all requirements of the Local Health Integrated Network, Ontario, Canada.
Shouldice Hospital is equipped with 5 operating rooms and 89 hospital beds. It is set on 20 beautifully landscaped acres, just minutes away from downtown Toronto. The relaxing, resort-like setting helps patients enjoy a healthy recovery.
The 10 full-time surgeons at Shouldice specialize exclusively in treating hernias and are leaders in their field. All our staff surgeons are licensed by the Ontario College of Physicians and Surgeons and some are also U.S. board certified.
We employ over 160 people at Shouldice. Our staff members enjoy working at Shouldice and it shows! The average length of employment in our hospital is 10 years.
The hospital was founded by Dr. Edward Earle Shouldice in 1945 and is still privately owned and operated. The founder's son, Dr. Byrnes Shouldice, and his family continue to take an active role in managing the hospital. Under their guidance, Shouldice has become an internationally respected centre of excellence for abdominal wall hernia repair.