Group Retirement Administration Representative - 12-month contract
Top Benefits
About the role
Company: CLIC
Department: Individual Life & Wealth Management
Employment Type: Temporary Full Time (12 months)
Work Model: Hybrid
Language: English is required, French is an asset..
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.
As the Group Retirement Administration Rep, you are the liaison between The Co-operators Life Insurance Company (CLIC) and Gallagher (ATG). You will utilize your knowledge of retirement and savings products to ensure appropriate record keeping on behalf of members and Sponsors by the outsourced solution for record keeping. You will participate in the first tier of call resolution for all Wealth Group administrators and plan sponsors, and will be the contact for administrative issues requiring investigation and resolution.
How you will create impact:
-
Receive and process client deposits for RRSP and pension groups.
-
Ensure pre-authorized debit (PAD) amounts are accurate and withdrawn in a timely manner as per finance guidelines.
-
Process payments for members on LTD and retiring allowance payments.
-
Process withdrawals, forfeitures, transfer statements and payments.
-
Investigate and respond to general inquiries from employers and members regarding group retirement accounts, escalating to Sales & Service personnel as appropriate.
-
Create, reconcile and review reports for accuracy and reasonableness.
-
Coordinate Annual Information Returns and maintain and reports on unclaimed property.
-
Prepare files requested by internal and external audit to ensure compliance and adherence to service standards.
How you will succeed:
-
You influence change and are committed to continuous improvement, in order to exceed client expectations.
-
You leverage critical thinking skills to identify problems and proactively propose solutions.
-
Your strong communication skills allow you to clearly convey messages.
-
You’re an effective team player who shares knowledge to support your peers.
To join our team:
-
You have completed some post-secondary courses including Benefits, Investments, and Pension Plan Administration.
-
Having 2-3 years of experience in employee benefits, payroll management, or pension plan administration and investments would be considered an asset.
-
Having a CEB or CEBS certification is considered an asset.
-
Having a LOMA AAPA designation is considered an asset.
What you need to know:
-
Extended work hours, including weekends, may be required during peak periods.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Skills
Preferred
- Primary language – English
Behaviors
Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
About Co-operators
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.
We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming.
With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first.
Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
Group Retirement Administration Representative - 12-month contract
Top Benefits
About the role
Company: CLIC
Department: Individual Life & Wealth Management
Employment Type: Temporary Full Time (12 months)
Work Model: Hybrid
Language: English is required, French is an asset..
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.
As the Group Retirement Administration Rep, you are the liaison between The Co-operators Life Insurance Company (CLIC) and Gallagher (ATG). You will utilize your knowledge of retirement and savings products to ensure appropriate record keeping on behalf of members and Sponsors by the outsourced solution for record keeping. You will participate in the first tier of call resolution for all Wealth Group administrators and plan sponsors, and will be the contact for administrative issues requiring investigation and resolution.
How you will create impact:
-
Receive and process client deposits for RRSP and pension groups.
-
Ensure pre-authorized debit (PAD) amounts are accurate and withdrawn in a timely manner as per finance guidelines.
-
Process payments for members on LTD and retiring allowance payments.
-
Process withdrawals, forfeitures, transfer statements and payments.
-
Investigate and respond to general inquiries from employers and members regarding group retirement accounts, escalating to Sales & Service personnel as appropriate.
-
Create, reconcile and review reports for accuracy and reasonableness.
-
Coordinate Annual Information Returns and maintain and reports on unclaimed property.
-
Prepare files requested by internal and external audit to ensure compliance and adherence to service standards.
How you will succeed:
-
You influence change and are committed to continuous improvement, in order to exceed client expectations.
-
You leverage critical thinking skills to identify problems and proactively propose solutions.
-
Your strong communication skills allow you to clearly convey messages.
-
You’re an effective team player who shares knowledge to support your peers.
To join our team:
-
You have completed some post-secondary courses including Benefits, Investments, and Pension Plan Administration.
-
Having 2-3 years of experience in employee benefits, payroll management, or pension plan administration and investments would be considered an asset.
-
Having a CEB or CEBS certification is considered an asset.
-
Having a LOMA AAPA designation is considered an asset.
What you need to know:
-
Extended work hours, including weekends, may be required during peak periods.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Skills
Preferred
- Primary language – English
Behaviors
Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
About Co-operators
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.
We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming.
With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first.
Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.