About the role
INSIDE SALES MANAGER
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to corporate social responsibility and our 5-year sustainability strategy
Position Summary:
The Inside Sales Manager leads a high-performing team of Inside Sales Executives responsible for driving revenue, passenger growth, and travel advisor productivity through digital-first engagement. This role is accountable for delivering team performance against defined KPIs while guiding strategy, execution, and continuous improvement of inside sales practices.
With a focus on turning whitespace, new, and underperforming partners into high-value bookers, the Inside Sales Manager brings sales leadership, strategic coaching, and commercial acumen to ensure TTC Tour Brands deepens market penetration, accelerates advisor activation, and builds long-term partner loyalty.
Key Responsibilities:
Team Leadership & Performance Management
- Lead, coach, and inspire a team of Inside Sales Executives to consistently meet and exceed KPIs, including revenue, passenger growth, and agent activation metrics.
- Conduct regular performance reviews, one-on-one coaching, and skills development sessions focused on consultative selling, advisor engagement, and conversion strategy.
- Set weekly and monthly priorities, monitor progress against goals, and provide real-time feedback to drive results.
Sales Strategy & Execution Oversight
- Translate business goals into clear sales strategies and execution plans for the inside sales team.
- Ensure outreach activities are high-impact, data-informed, and aligned with TTC’s partner segmentation and brand priorities.
- Establish and enforce cadence discipline (call/email/video) across teams to maximize partner engagement and conversion.
Pipeline Management & Reporting
- Monitor team performance using Salesforce dashboards and KPI reporting tools; provide insights, coaching, and adjustments based on outcomes.
- Ensure proactive management of advisor pipeline — from onboarding through activation to loyalty — using defined sales workflows.
Cross-Functional Collaboration
- Collaborate with Marketing, National Accounts, Field Sales, and CRM teams to support campaigns, drive demand, and ensure advisor follow-up is executed with urgency and quality.
- Act as a liaison between inside sales and other commercial teams to align strategy, share insights, and resolve barriers to partner growth.
Recruitment, Onboarding & Enablement
- Support hiring, onboarding, and training of new Inside Sales Executives.
- Ensure team members are equipped with brand knowledge, product expertise, sales tools, and up-to-date messaging to drive bookings.
Sales Culture & Continuous Improvement
- Champion a high-performance, results-oriented culture that celebrates success and encourages innovation.
- Identify process improvements, test new digital sales tactics, and continuously refine the inside sales model for scale and effectiveness.
Key Outcomes & KPIs:
- Revenue and passenger growth across assigned partner segments
- Increased conversion and productivity from new and underdeveloped accounts
- Expanded share of wallet and brand loyalty among advisors
- High team engagement and consistent performance-to-target
Experience & Qualifications:
- 5+ years of sales experience, with 2+ years managing inside sales, account development, or contact center teams
- Proven ability to lead high-output teams in a KPI-driven environment
- Travel industry or B2B2C sales experience preferred
- Strong understanding of sales pipeline management, performance reporting, and digital engagement best practices
Skills & Competencies:
- Strategic sales leadership with a hands-on management style
- Coaching and development skills with a focus on commercial outcomes
- Excellent communicator, motivator, and influencer
- Data-driven decision maker with a bias for action and improvement
Technical Skills:
- Salesforce proficiency required; comfort with dashboards, activity tracking, and campaign reporting
- Experience with Microsoft Teams, CRM journeys, and project management tools (e.g., Monday.com) preferred
Travel Requirements:
- Some travel required; may include occasional team meetings or trade events
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.
About the role
INSIDE SALES MANAGER
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to corporate social responsibility and our 5-year sustainability strategy
Position Summary:
The Inside Sales Manager leads a high-performing team of Inside Sales Executives responsible for driving revenue, passenger growth, and travel advisor productivity through digital-first engagement. This role is accountable for delivering team performance against defined KPIs while guiding strategy, execution, and continuous improvement of inside sales practices.
With a focus on turning whitespace, new, and underperforming partners into high-value bookers, the Inside Sales Manager brings sales leadership, strategic coaching, and commercial acumen to ensure TTC Tour Brands deepens market penetration, accelerates advisor activation, and builds long-term partner loyalty.
Key Responsibilities:
Team Leadership & Performance Management
- Lead, coach, and inspire a team of Inside Sales Executives to consistently meet and exceed KPIs, including revenue, passenger growth, and agent activation metrics.
- Conduct regular performance reviews, one-on-one coaching, and skills development sessions focused on consultative selling, advisor engagement, and conversion strategy.
- Set weekly and monthly priorities, monitor progress against goals, and provide real-time feedback to drive results.
Sales Strategy & Execution Oversight
- Translate business goals into clear sales strategies and execution plans for the inside sales team.
- Ensure outreach activities are high-impact, data-informed, and aligned with TTC’s partner segmentation and brand priorities.
- Establish and enforce cadence discipline (call/email/video) across teams to maximize partner engagement and conversion.
Pipeline Management & Reporting
- Monitor team performance using Salesforce dashboards and KPI reporting tools; provide insights, coaching, and adjustments based on outcomes.
- Ensure proactive management of advisor pipeline — from onboarding through activation to loyalty — using defined sales workflows.
Cross-Functional Collaboration
- Collaborate with Marketing, National Accounts, Field Sales, and CRM teams to support campaigns, drive demand, and ensure advisor follow-up is executed with urgency and quality.
- Act as a liaison between inside sales and other commercial teams to align strategy, share insights, and resolve barriers to partner growth.
Recruitment, Onboarding & Enablement
- Support hiring, onboarding, and training of new Inside Sales Executives.
- Ensure team members are equipped with brand knowledge, product expertise, sales tools, and up-to-date messaging to drive bookings.
Sales Culture & Continuous Improvement
- Champion a high-performance, results-oriented culture that celebrates success and encourages innovation.
- Identify process improvements, test new digital sales tactics, and continuously refine the inside sales model for scale and effectiveness.
Key Outcomes & KPIs:
- Revenue and passenger growth across assigned partner segments
- Increased conversion and productivity from new and underdeveloped accounts
- Expanded share of wallet and brand loyalty among advisors
- High team engagement and consistent performance-to-target
Experience & Qualifications:
- 5+ years of sales experience, with 2+ years managing inside sales, account development, or contact center teams
- Proven ability to lead high-output teams in a KPI-driven environment
- Travel industry or B2B2C sales experience preferred
- Strong understanding of sales pipeline management, performance reporting, and digital engagement best practices
Skills & Competencies:
- Strategic sales leadership with a hands-on management style
- Coaching and development skills with a focus on commercial outcomes
- Excellent communicator, motivator, and influencer
- Data-driven decision maker with a bias for action and improvement
Technical Skills:
- Salesforce proficiency required; comfort with dashboards, activity tracking, and campaign reporting
- Experience with Microsoft Teams, CRM journeys, and project management tools (e.g., Monday.com) preferred
Travel Requirements:
- Some travel required; may include occasional team meetings or trade events
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.