De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Job Summary: Reporting to Manager ERP and engaging across all services delivered by De Havilland Information Technology, we are looking for a dynamic and open-minded individual to join us as an ERP Systems Analyst. You will be part of a team keeping the lights on for De Havilland’s IFS application along with its integration, and customizations. The role requires strong written and verbal communication skills, reporting skills and coordination skills. As the ERP Systems Analyst, your main role will be support of the Enterprise ERP IFS by owning incidents, problems, and changes. Alongside support responsibilities, you will also be challenged to take on different business demands and project assignments.

Key Responsibilities:

• Be the internal IFS ERP SME (subject matter expert) for all business teams; primarily but not limited to the supply chain & sales departments.
• Provide application technical support by investigating, troubleshooting, and resolving operational application functionality related issues.
• Manage application updates and ensure proper testing, documenting, and communications.
• Document application problems and resolutions for future reference.
• Configure software to meet documented requirements.
• Test software based on De Havilland and IFS best practices and specifications.
• Create and maintain system documentation.
• Responsible for maintaining the integrity and availability of the business data while stored in IS Systems.
• Responsible for supporting the achievement of Service Level Expectations (SLE) for supported applications IFS Apps10 and Cloud.
• Act as a counterpart and sparring partner to business process owners and specialists, aiding them in their decision making and building their trust and confidence.
• Analyze business processes, make recommendations and approvals for solutions or improvements that can be achieved and attained through new technology or alternative uses of existing technology, and develop new and optimized workflows within IFS.
• Assist in implementation of new or enhanced functionality, including requirements gathering, analysis and development of support processes.
• Own business demand pipeline and provide solutions to the business that provide maximum value and at the same time aligned with IFS goals and strategy.
• Translation of business needs into actionable technical projects, through writing and gathering business requirements, scoping required project plan, and executing and delivering project to operations.
• Utilize existing IFS functionality or other software to optimize business reporting within IFS or external tools.
• Provide end-user training as needed.
• Build internal and external networks and be a main reference point for the IFS Support team.
• Act as second/third line support and carry out incident, change and problem management.
• Creation of training materials, and provision of training to end users on the IFS system.
• Other duties as required.

Qualifications: Education:

• Bachelor’s degree or technical diploma from an accredited institution in Computer Science, Information Technology (IT) or related field.
• ITIL certification will be an asset.

Experience:

• 5+ years of experience implementing, operating, and enhancing ERP technologies.

• Strong knowledge of IFS, and specifically the integration related functionality is key. Experience in this area will be necessary to successfully carry out the role, as you will be supporting De Havilland business teams with business related processes and tasks within the application.

• Good knowledge of IFS System Maintenance Processes.

• Logistics, Distribution, or Manufacturing Domain knowledge.

• Hands-on experience in IFS ERP V10 and Cloud (24R2).

• Working experience in other functional modules will be added advantage (Ex: Maintenance, Supply Chain, Procurement, Quality Management, Sales CRM SRM, Projects, and Contracts Management).

• IFS Custom configurations, including Lobby.

• Demonstrated strong problem solving, analytical skills, and strategic thinking.

• Working experience on basic technical areas (development and configurations)

• Good knowledge of IS terms and practices.

• Strong knowledge of reporting and analytics.

• Ability to gather and document business requirements and translate these into project plans.

• Excellent written and verbal communication skills.

• Strong interpersonal skills.

• Strong end-user focus.

• Ability to adapt to shifting priorities, demands and timelines.

• Positive, enthusiastic, and energetic. Occasional travel within Canada may be required

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.