At Ultimate Bathroom Renovations our specialty is creating dream bathrooms. We take great pride in helping our customers with every phase of their bathroom remodelling project from design to completion ensuring an exceptional customer experience.

We are seeking a highly motivated, progressive, experienced individual that excels in a multi-tasking role to help manage our showroom and business operations. You will be the face of our showroom, greeting walk in customers, managing phone calls, e-mail and our renovations calendar. Your meticulous organization and management of our CRM database will help us maintain strong client relationships and create strategic marketing opportunities.

Ultimate Bathroom Renovations provides a positive work environment that will provide you with independence, daily support and on the job training. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

QUALIFICATIONS:

• Reliable team player
• Mature with a strong work ethic
• Enthusiastic, welcoming, comfortable managing a variety of client personalities
• Proficiency with Microsoft Office Software
• Minimum Grade 12 education (Diploma in Business management / Administrator Professional would be considered a strong asset)
• Two years minimum customer service

RESPONSIBILITIES:

• Greet showroom customers and help them by assessing their needs and introducing them to our process
• Maintaining proactive communication with customers
• Manage:

• business calendars

• phone calls / voice mail / e-mail

• CRM database

• Shared drive folders

• Tracking lead generation
• Processing client payments
• Assist with shipping / receiving
• Data entry of weekly shop Inventory
• Tracking business KPI’s
• Preparing weekly pick lists of materials and shop inventory required for upcoming projects
• Ordering project materials from vendors as required
• Print work order sheets for upcoming projects and service calls
• Forward pre-job checklists to customers for upcoming projects
• Maintain working relationships with vendors and partners
• Assist General Manager and Design Specialist as required

STRONG ASSETS TO THIS POSITION:

• Excellent multi-tasking, organizational and time-management skills
• Positive attitude, customer service oriented, ability to work independently or collaboratively
• Experience working within a small, rapidly growing company
• Strong communication, interpersonal, and problem-solving skills
• Familiarity and technical knowledge of bathroom products
• A quick learner with the ability to thrive in a fast-paced environment

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (required)
• Office management: 3 years (required)
• Microsoft Office: 3 years (required)

Work Location: In person