Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: The Program Supervisor will provide supervision and support for the Deborah’s Gate Safehouse program as required by The Salvation Army Illuminate policies, procedures, and funding contracts. The scope of work will also include coordinating program and case management for all Safe House Clients to assist in disrupting the cycles of human trafficking.

KEY Accountabilities:

Supervisory

• Assist Manager in the coordination and delivery of designated programs for safehouse clients, taking responsibility for residents, staff, and the department in the absence of program Manager
• Assist in the supervision of staff, volunteers, and practicum students, which may include scheduling, performance management, hiring, training, and staff development
• Assist Manager in handling on-call support for emergent situations and staff coverage as needed.
• Ensures that programs are operated in accordance with the mission, vision, and values of The Salvation Army, and with applicable contract(s) and or agreements
• Establish and maintain proper database records and files
• Prepare and submit monthly, quarterly and annual statistical reports as required
• Delegate & coordinate completion of tasks to program support staff as per their job descriptions, filling in where required during absence of the Manager.
• Monitor behavior: intervene in crisis situations, provide appropriate emotional support, non-therapeutic crisis counseling, advocacy, correction, and accountability as required
• Represent Illuminate programs, liaison, collaborate and consult with professional supports, training and service providers where applicable.
• May provide alternate support to and or assume functions in other program areas and positions as needed

Case Work

• Oversee case management of program clients, including intake and orientation to policies, procedures, program expectations, and day-to-day operations; as well as client discharge and aftercare planning process
• Ensure the implementation of case management systems and tools, including case planning, goal setting, psychosocial rehabilitation, referrals, community collaborative case planning, and other direct services to clients
• Conducting case note audits & service delivery reviews; coordinating with staff to facilitate Case Management Meetings, providing information on the outcomes of the program and the progress of each resident to Management on an ongoing basis
• Coordinate with clients and staff for resident appointments, community referrals, and accompaniment; liaise with in-house and community resources, developing new agency working partnerships, and encouraging community involvement in programs
• Facilitate Resident floor meeting, keeping clients informed of relevant up-to-date information, and implementing resident feedback opportunities
• Monitor room and common area conditions, complete room inspection, work orders, clear rooms and client areas of client items by packing and storing, discard or abandoned items, and prepping rooms for new client move-in

Program Delivery

• Support the development and facilitation of life/living skills sessions and assist in the development and innovation of new and existing programs and projects.

• Ongoing maintenance of resources, facility library, and message boards

• Work collaboratively alongside partnering programs, internal departments and external agencies to provide meaningful programs to clients

• Perform other duties as assigned

Health & Safety:

CRITICAL RELATIONSHIP MANAGEMENT

Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include, but are not limited to:

Governance Boards and Councils:

Internal:

• Manager of Anti-Human Trafficking Programs or designate
• Director of Illuminate Anti-Human Trafficking or designate
  • Belkin Communities of Hope staff
  • Deborah’s Gate Safehouse Staff

External:

• Illuminate Clients
  • Community Partners
• Community members
• Volunteers and Practicum Students

MANAGERIAL RESPONSIBILITY:

Reports directly to: Manager of Anti-Human Trafficking Programs

Direct reports for this position: This position may have up to 15 direct reports and be expected to provide guidance, coordination, support and delegation to coworkers, volunteers, practicum students or community partners.

FINANCIAL AND MATERIALS MANAGEMENT:

• Regular responsibility for minor financial matters and wise use of own resources.
  • Minor material responsibility (access to personal and confidential information).
  • Uses or maintains organization assets, including vehicle, computer, cell phone and office equipment, in accordance with established guidelines.

Working Conditions:

• Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.
• Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.
• Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.
• The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.
• Working conditions may include:

Exposure to drugs and alcohol

Noise and odours

Dealing with angry and abusive people

Verbal Abuse

Exposure to bodily fluids and bodily waste

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

• Completion of a formal post-secondary/college program of two academic years in Social
  Service or another related field.

• Current Certification in First Aid/CPR or willingness to be trained.

• Certification in Non-Violent Crisis Intervention or MANDT

• WHMIS or willingness to be trained

• Certification in FOODSAFE Level 1

• Mental Health First Aid Certification

• Current Naloxone Training

• Valid Class Five BC Driver’s License and clear abstract

• Alternative level of education and experience may be acceptable at the discretion of management

Experience and Skilled Knowledge Requirements

• At least two (2) years of experience working in case management
• Preferred 1 year of experience working in a live-in program
• Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet Navigation and General Computer Skills
  • Strong knowledge of trauma-informed practices in working with marginalized and exploited populations

Skills and Capabilities (examples provided below):

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• Ability to provide an original copy of a Criminal Record Check and Vulnerable Sector Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate)
• Attention to detail, problem-solving, and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Ability to function independently and collaborate with a team
• Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills
• Ability to work with individuals from diverse cultural backgrounds
• Demonstrate ability to communicate effectively both orally and in writing with staff and clients
• Demonstrate group facilitation and program coordination abilities
• Demonstrate organizational and time management skills

Compensation:

The target hiring range for this position is $26.35 to $32.94 with a maximum of $39.53.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.