Client Services Navigator
About the role
Client Services Navigator
WorkBC Employment Services
Temporary Full-Time
Posting Date:
Location:
Wage:
Hours of Work:
Closing Date:
June 27, 2025
Surrey, BC
$26.13-$28.00 per hour
35 Hours per week
(until Jan. 16, 2026)
July 27, 2025
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.
Position Overview
Are you a skilled problem-solver with a knack for connecting people to the resources they need? As a Client Services Navigator, you'll play a vital role in guiding clients through WorkBC services, from application support to financial assessments and beyond. If you're excited about managing dynamic client interactions and enhancing their access to essential community resources, join us and make a real difference in their journey toward success!
Reporting to the Program Manager, our selected candidate will be providing front-line support in the resource area by greeting clients, orienting them to available services and tools, and answering inquiries about WorkBC Employment Services. Responsibilities include assessing client eligibility, assisting with online applications, scheduling appointments, administering supports, and maintaining accurate records in ICM. The candidate also helps with job search activities, maintains and organizes the resource library and equipment, and ensures a welcoming, safe environment. Additional duties include registering clients for training, updating website content, conducting follow-ups, distributing food vouchers, supporting marketing efforts, and participating in team meetings.
Qualifications
The ideal candidate has completed Grade 12 and holds a post-secondary certificate or diploma in Career Development or Office Administration, or equivalent experience in customer service, supporting diverse clients with complex needs, and conducting client assessments. They demonstrate strong assessment skills, a solid understanding of labour market trends and community resources, and are proficient in Microsoft Office with the ability to learn new software such as ICM.
The ideal candidate is adaptable, team-oriented, and highly professional, with strong organizational and interpersonal skills. They are sensitive to cultural and lifestyle diversity, possess exceptional communication and listening skills, and can confidently handle challenging client interactions. With a strong grasp of performance-based models, they thrive in fast-paced, multi-tasking environments and can work independently. Proficiency in internet navigation and troubleshooting office equipment is essential, and fluency in a second language is considered an asset.
This is a temporary full time role with a possibility of extension.
This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.
How to Apply
If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.
We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.
The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.
Client Services Navigator
About the role
Client Services Navigator
WorkBC Employment Services
Temporary Full-Time
Posting Date:
Location:
Wage:
Hours of Work:
Closing Date:
June 27, 2025
Surrey, BC
$26.13-$28.00 per hour
35 Hours per week
(until Jan. 16, 2026)
July 27, 2025
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.
Position Overview
Are you a skilled problem-solver with a knack for connecting people to the resources they need? As a Client Services Navigator, you'll play a vital role in guiding clients through WorkBC services, from application support to financial assessments and beyond. If you're excited about managing dynamic client interactions and enhancing their access to essential community resources, join us and make a real difference in their journey toward success!
Reporting to the Program Manager, our selected candidate will be providing front-line support in the resource area by greeting clients, orienting them to available services and tools, and answering inquiries about WorkBC Employment Services. Responsibilities include assessing client eligibility, assisting with online applications, scheduling appointments, administering supports, and maintaining accurate records in ICM. The candidate also helps with job search activities, maintains and organizes the resource library and equipment, and ensures a welcoming, safe environment. Additional duties include registering clients for training, updating website content, conducting follow-ups, distributing food vouchers, supporting marketing efforts, and participating in team meetings.
Qualifications
The ideal candidate has completed Grade 12 and holds a post-secondary certificate or diploma in Career Development or Office Administration, or equivalent experience in customer service, supporting diverse clients with complex needs, and conducting client assessments. They demonstrate strong assessment skills, a solid understanding of labour market trends and community resources, and are proficient in Microsoft Office with the ability to learn new software such as ICM.
The ideal candidate is adaptable, team-oriented, and highly professional, with strong organizational and interpersonal skills. They are sensitive to cultural and lifestyle diversity, possess exceptional communication and listening skills, and can confidently handle challenging client interactions. With a strong grasp of performance-based models, they thrive in fast-paced, multi-tasking environments and can work independently. Proficiency in internet navigation and troubleshooting office equipment is essential, and fluency in a second language is considered an asset.
This is a temporary full time role with a possibility of extension.
This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.
How to Apply
If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.
We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.
The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.