Who you are

• 2+ years of operations, customer service or account management experience, preferably in a tech or service-oriented industry
• Comfortable with proactive outreach and starting relationships from scratch
• With a background in support, you are adept at managing trade expectations and ensuring their needs are met with exceptional service
• Confident delivering training and explaining tools or processes to new trades
• You are flexible, able to handle the dynamic challenges of a marketplace environment, and committed to long-term trade success
• Organized and adaptable, capable of managing multiple priorities and adjusting quickly when needed
• Experience as a service technician, or working with service technicians is a valuable asset, providing a solid foundation for understanding trade dynamics within these sectors
• Experiencing working in technology marketplaces is a valuable asset
• A self-starter: You wake up, form a plan, and get going!
• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and trades; taking risks, adapting and learning till you succeed; a mindset to persevere!
• Be open to feedback; listen, learn, and iterate
• We’re all One Team!
• Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service

What the job involves

• ResQ is looking for a Trade Operations Associate to join our dynamic team and help build a thriving trade network that powers our marketplace
• This role is perfect for someone who thrives on relationship-building, loves the challenge of proactive outreach, and takes pride in turning first conversations into long-term partnerships
• As part of the operations team, you’ll be responsible for identifying, engaging, onboarding, and managing trades to ensure they are set up for success on the ResQ platform
• From the first outreach to hands-on training and long-term relationship management, you'll be the connector that helps great service providers grow their business with ResQ
• We thrive on being transparent and we know Trade Operations requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)
• Are you nodding your head with excitement at the idea of:
• Connecting with trades and introducing them to a new growth opportunity
• Managing and growing trade accounts across multiple markets
• Educating trades through onboarding and training
• Listening to trades and solving operational challenges
• Using data to inform and improve your work
• Being part of a fast-paced, collaborative, and ever-evolving environment
• Trade Acquisition 📞: Own the process of identifying, sourcing, and engaging new trades to join the ResQ platform
• You'll make outbound contact, initiate conversations, and pitch ResQ as a valuable partner for their business
• Onboarding & Training 📚: Guide new trades through the onboarding process–from initial signup through their first few work orders
• Deliver clear and engaging training sessions to ensure they’re set up for success and aligned with ResQ standards
• Preventative Maintenance Program Setup & Quoting💰: Own the quoting, setup, and ongoing management of preventative maintenance programs across our trade base
• This includes coordinating with both trades and internal teams to ensure programs are built to drive long-term revenue and reduce reactive work
• Trade Support & Problem Solving 💬: Develop strong, long-term relationships with both new and existing trades
• Quickly and effectively resolve trade issues, advocate for improvements, and provide insights to help optimize the ResQ platform
• Data-Driven Performance Management 📈: Track trade performance, service activity, and growth metrics
• Use data to make smart decisions, identify gaps, and prioritize outreach to optimize performance

Benefits

• Comprehensive Health Plans
• Roam Away from Home
• Unlimited Time Off
• Wellness Platform
• Quarterly Company Outings
• Monthly Team Events
• Parental Leave