Director, Property Management Operations
Top Benefits
About the role
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.
Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.
About the Role:
Reporting to the President, KGRE Inc., this position is responsible for for driving operational excellence, ensuring consistency, and supporting strategic initiatives across a portfolio of managed properties. This role provides leadership and direction for property operations, performance analytics, budgeting, policy implementation, process improvements, and compliance across the property management team. The Director acts as a key liaison between site teams and corporate leadership, ensuring alignment with organizational goals, tenant satisfaction, and financial performance.
Your Focus in this Role:
- Oversee operational performance across a multi-site property portfolio (residential, commercial, or mixed-use), ensuring adherence to company policies, procedures, and performance standards.
- Develop and implement operational strategies, SOPs, and best practices to drive efficiency, service quality, and cost savings.
- Collaborate with regional and on-site property managers to monitor occupancy, revenue, maintenance, leasing, and customer service metrics.
- Analyze property performance data, KPIs, and market trends to identify opportunities for improvement and innovation.
- Lead annual budget planning and reforecasting efforts in coordination with finance and site teams; monitor monthly financial performance and variance reporting.
- Support the development and execution of capital improvement and maintenance programs.
- Drive compliance with federal, state, and local housing regulations, fair housing laws, and internal risk management standards.
- Manage vendor relationships and procurement strategies to optimize cost and service delivery.
- Mentor and support property management staff, fostering a culture of accountability, continuous learning, and operational excellence.
- Partner cross-functionally with asset management, leasing, marketing, IT, HR, and other departments to align operations with company goals.
- Lead or support system implementations, such as property management software or technology tools.
- Conduct regular site visits, operational audits, and training sessions as needed.
Education, Experience and Skills :
- Degree or Diploma in Business Administration, Real Estate, Finance, or a related field
- 7+ years of experience in a similar role is required
- Strong computer skills with proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Ability to work independently and under tight deadlines while maintaining excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple projects and tasks simultaneously.
- Ability to work with a dynamic group of individuals in many different departments and prioritize tasks
- Positive, energetic and professional attitude
- Requires strong interpersonal skills
- Possess a high level of accuracy and attention to detail
- High level of poise and professionalism when dealing with all internal and external stakeholders
- Proactive and resourceful with an ability to “make things happen”
- Good balance of creative/communications instincts and logical, analytical skills
- Ability to work evenings and weekends as required by event and promotions schedule
What’s in it for you?
- 100% Employer Paid Benefits + RSP Matching Program
- Oilers, Oil Kings, and Live Entertainment Ticket Options
- Healthcare and Lifestyle Spending Account Options
- On-Site Parking and Transit Allowance
- On-Site Gym
- Beautiful Office Space located Downtown Edmonton within Rogers Place - with easy access to the LRT!
- Social Work Culture + Employee Events
Next Steps:
Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.
Stay in Touch!
Official Edmonton Oilers Website | NHL.com
Director, Property Management Operations
Top Benefits
About the role
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.
Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.
About the Role:
Reporting to the President, KGRE Inc., this position is responsible for for driving operational excellence, ensuring consistency, and supporting strategic initiatives across a portfolio of managed properties. This role provides leadership and direction for property operations, performance analytics, budgeting, policy implementation, process improvements, and compliance across the property management team. The Director acts as a key liaison between site teams and corporate leadership, ensuring alignment with organizational goals, tenant satisfaction, and financial performance.
Your Focus in this Role:
- Oversee operational performance across a multi-site property portfolio (residential, commercial, or mixed-use), ensuring adherence to company policies, procedures, and performance standards.
- Develop and implement operational strategies, SOPs, and best practices to drive efficiency, service quality, and cost savings.
- Collaborate with regional and on-site property managers to monitor occupancy, revenue, maintenance, leasing, and customer service metrics.
- Analyze property performance data, KPIs, and market trends to identify opportunities for improvement and innovation.
- Lead annual budget planning and reforecasting efforts in coordination with finance and site teams; monitor monthly financial performance and variance reporting.
- Support the development and execution of capital improvement and maintenance programs.
- Drive compliance with federal, state, and local housing regulations, fair housing laws, and internal risk management standards.
- Manage vendor relationships and procurement strategies to optimize cost and service delivery.
- Mentor and support property management staff, fostering a culture of accountability, continuous learning, and operational excellence.
- Partner cross-functionally with asset management, leasing, marketing, IT, HR, and other departments to align operations with company goals.
- Lead or support system implementations, such as property management software or technology tools.
- Conduct regular site visits, operational audits, and training sessions as needed.
Education, Experience and Skills :
- Degree or Diploma in Business Administration, Real Estate, Finance, or a related field
- 7+ years of experience in a similar role is required
- Strong computer skills with proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Ability to work independently and under tight deadlines while maintaining excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple projects and tasks simultaneously.
- Ability to work with a dynamic group of individuals in many different departments and prioritize tasks
- Positive, energetic and professional attitude
- Requires strong interpersonal skills
- Possess a high level of accuracy and attention to detail
- High level of poise and professionalism when dealing with all internal and external stakeholders
- Proactive and resourceful with an ability to “make things happen”
- Good balance of creative/communications instincts and logical, analytical skills
- Ability to work evenings and weekends as required by event and promotions schedule
What’s in it for you?
- 100% Employer Paid Benefits + RSP Matching Program
- Oilers, Oil Kings, and Live Entertainment Ticket Options
- Healthcare and Lifestyle Spending Account Options
- On-Site Parking and Transit Allowance
- On-Site Gym
- Beautiful Office Space located Downtown Edmonton within Rogers Place - with easy access to the LRT!
- Social Work Culture + Employee Events
Next Steps:
Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.
Stay in Touch!
Official Edmonton Oilers Website | NHL.com