Top Benefits
About the role
Join our team as a Client Experience Specialist (Inbound)!
Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
About Us: Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.
Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.
Why You’ll Love Working Here:
- Coffee, Lunch and Snacks: Keep your energy up with our delicious onsite offerings.
- Staff Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.
- Benefits: We offer comprehensive benefits and retirement plan matching
- Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.
- Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.
- Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.
What You'll Do:
- Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities.
- Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.
- Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.
- Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.
- Increase sales via cross-selling, up-selling, add-on sales and promotional offers.
- Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.
- Undertake timely and organized client follow-ups via multiple client channels.
- Coordinate with other department staff to ensure exceptional delivery of service.
- Provide ongoing technical support for our online client portal.
- Participate in client satisfaction initiatives and proactively communicate customer feedback.
- Assist with training and mentoring of new staff.
What You'll Need:
- Bachelor’s degree or post-secondary diploma in business, health or a related discipline.
- Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.
- The ability to navigate difficult conversations and interactions with professionalism.
- A proven track record of being resourceful and finding solutions even when there is no clear path.
- Persistent attitude, numbers-driven and self-motivated.
- Proficiency in Microsoft Office suite required.
- Proficiency in Salesforce is an asset.
- French Bilingualism is an asset.
This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8.5-hour shift during the hours of 8:00am to 5:30pm.
This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.
Ready to Apply? If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.
Diversity, Equity and Accessibility: Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.
About Medcan
Medcan is a global leader in proactive health and wellness services and is devoted to providing care for individuals, families and employers that is grounded in the latest evidence-based practices, technologies and treatments. Our team of medical experts unites to provide transformational specialty and primary care to achieve more for you and your health.
Medcan’s flagship Annual Health Assessment is a comprehensive, physician-led analysis of your current health and wellness as well as your future risk for developing disease. We provide our clients with personalized plans and help them take action through our comprehensive ecosystem of services, along with convenient in-person and virtual ongoing care.
Located in downtown Toronto (150 York St.), Oakville (2275 Upper Middle Rd.), Collingwood (40 Huron St.), and Muskoka (seasonal – 84 Joseph St.) Medcan is here to give you more control over your health and to help you live well, for life. Learn more at www.medcan.com.
Top Benefits
About the role
Join our team as a Client Experience Specialist (Inbound)!
Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
About Us: Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.
Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.
Why You’ll Love Working Here:
- Coffee, Lunch and Snacks: Keep your energy up with our delicious onsite offerings.
- Staff Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.
- Benefits: We offer comprehensive benefits and retirement plan matching
- Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.
- Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.
- Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.
What You'll Do:
- Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities.
- Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.
- Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.
- Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.
- Increase sales via cross-selling, up-selling, add-on sales and promotional offers.
- Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.
- Undertake timely and organized client follow-ups via multiple client channels.
- Coordinate with other department staff to ensure exceptional delivery of service.
- Provide ongoing technical support for our online client portal.
- Participate in client satisfaction initiatives and proactively communicate customer feedback.
- Assist with training and mentoring of new staff.
What You'll Need:
- Bachelor’s degree or post-secondary diploma in business, health or a related discipline.
- Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.
- The ability to navigate difficult conversations and interactions with professionalism.
- A proven track record of being resourceful and finding solutions even when there is no clear path.
- Persistent attitude, numbers-driven and self-motivated.
- Proficiency in Microsoft Office suite required.
- Proficiency in Salesforce is an asset.
- French Bilingualism is an asset.
This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8.5-hour shift during the hours of 8:00am to 5:30pm.
This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.
Ready to Apply? If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.
Diversity, Equity and Accessibility: Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.
About Medcan
Medcan is a global leader in proactive health and wellness services and is devoted to providing care for individuals, families and employers that is grounded in the latest evidence-based practices, technologies and treatments. Our team of medical experts unites to provide transformational specialty and primary care to achieve more for you and your health.
Medcan’s flagship Annual Health Assessment is a comprehensive, physician-led analysis of your current health and wellness as well as your future risk for developing disease. We provide our clients with personalized plans and help them take action through our comprehensive ecosystem of services, along with convenient in-person and virtual ongoing care.
Located in downtown Toronto (150 York St.), Oakville (2275 Upper Middle Rd.), Collingwood (40 Huron St.), and Muskoka (seasonal – 84 Joseph St.) Medcan is here to give you more control over your health and to help you live well, for life. Learn more at www.medcan.com.