Assistant Branch Manager
Top Benefits
About the role
Job Details
Description Assistant Branch Manager Sheet Harbour, NS Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.
East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.
East Coast Credit Union is seeking an Assistant Manager to join our team in Sheet Harbour . Reporting to the Branch Manager, the Assistant Manager is responsible for managing the front-line team and ensuring that work is performed in accordance with established policies and procedures. The incumbent will lead and support direct reports through performance management to assist the Branch Manager in the delivery of branch growth, profitability, business development, member retention, and satisfaction.
We offer…
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($65,820.61 –$77,436.32) and benefits with performance-based incentives.
- Assistance with immigration through the Atlantic Immigration Program (AIP) - we are a designated employer.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
You would…
- Coordinate & manage the activities of the front-line staff in the delivery of optimal member service through ongoing coaching; team meetings; training and monitoring performance objectives.
- Engage in meaningful financial conversations with members, offering advice and guidance to help them make informed decisions. Compile loan packages and negotiate loan structures with applicants, including rates, terms, repayment options, and other credit terms.
- Oversee and monitor attendance; develop schedules and ensure a complement of front-line staff are always available to provide an optimal level of service to members.
- Ensure all counter transactions (cash, cheques, other forms of funds) and ATM/CDU/RCU machines are balanced, reconciled, encoded, and appropriate clearing deposits are made to Atlantic Central. Assist with complex transactions and member issues. Oversee Daily Transactions reports are checked for accuracy.
- Ensure the implementation and monitoring of Credit Union’s security & operational controls.
- Oversee risk management practices to include management of front-line staff difference losses and front-line staff errors. Assist front line staff in locating and reconciling posting errors on member accounts and verify accuracy of transactions.
- Resolve complex problems and member complaints referred by front line staff and, as required, escalate to the Branch Manager or appropriate department for resolution, where appropriate.
- Compile loan package and negotiate loan structure with applicants, including rates, terms repayment options, and other credit terms.
- Open new accounts as necessary, analyze potential opportunities while increasing the credit union's lending/deposit portfolio and use of products. Provide financial advice to borrowers on the benefits of utilizing other credit union services.
- Support the Branch Manager in daily branch operations and conduct team meetings. Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
- Completes other duties and projects assigned.
You have…
- A bachelor’s degree in business or commerce.
- A minimum of five years’ relevant experience, including 2 to 3 years’ supervisory experience in a financial institution; or equivalent combination of training and experience in credit management.
- A minimum of one year of lending experience.
You are…
- A strong leader with the ability to coach, delegate and foster a team environment.
- Knowledgeable in products and services as well as policies and regulatory environment.
- Confident with decision-making and facilitation skills.
Applications will be accepted until June 25, 2025. Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.
Please click the link below to apply for this or any of our other opportunities:
Careers - About Us | East Coast Credit Union (eastcoastcu.ca)
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107
About EAST COAST CREDIT UNION
Your Interest is Our Interest
As a full-service financial institution, East Coast Credit Union has over 41,000 members and approximately $700 million in assets. We understand you better because at East Coast Credit Union, you're an owner and that means understanding the best way to service you is our first priority.
Our complete, attractive package of products and services will allow you to meet your everyday banking requirements as well as assist you in planning for your future security. We offer loans, mortgages, chequing, Mastercard products, RRSPs, RESPs, Internet Banking, Smartphone Apps, market-driven investments, retirement planning and much more. In our many years of business, East Coast Credit Union has grown to offer all the services a member requires through innovation and response to members' needs.
Becoming an owner is a good investment. It's a better way to handle your finances because you have a voice. Because you're an owner, understanding you is important to us. Understanding you means that we are committed to providing you with the products, services and skills that will help you reach your life goals. It's a better way because our primary objective is serving you.
Your share requirement is $5 on deposit in your share account. This $5 share is yours and will stay on deposit with East Coast Credit Union for as long as you are an owner.
Choose a financial institution where the very ownership structure is designed to service your needs in the best way and where there is a real commitment to providing you with the skills and information you need to help you realize your financial goals. For further information, and to answer any questions you may have, please contact us.
Assistant Branch Manager
Top Benefits
About the role
Job Details
Description Assistant Branch Manager Sheet Harbour, NS Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.
East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.
East Coast Credit Union is seeking an Assistant Manager to join our team in Sheet Harbour . Reporting to the Branch Manager, the Assistant Manager is responsible for managing the front-line team and ensuring that work is performed in accordance with established policies and procedures. The incumbent will lead and support direct reports through performance management to assist the Branch Manager in the delivery of branch growth, profitability, business development, member retention, and satisfaction.
We offer…
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($65,820.61 –$77,436.32) and benefits with performance-based incentives.
- Assistance with immigration through the Atlantic Immigration Program (AIP) - we are a designated employer.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
You would…
- Coordinate & manage the activities of the front-line staff in the delivery of optimal member service through ongoing coaching; team meetings; training and monitoring performance objectives.
- Engage in meaningful financial conversations with members, offering advice and guidance to help them make informed decisions. Compile loan packages and negotiate loan structures with applicants, including rates, terms, repayment options, and other credit terms.
- Oversee and monitor attendance; develop schedules and ensure a complement of front-line staff are always available to provide an optimal level of service to members.
- Ensure all counter transactions (cash, cheques, other forms of funds) and ATM/CDU/RCU machines are balanced, reconciled, encoded, and appropriate clearing deposits are made to Atlantic Central. Assist with complex transactions and member issues. Oversee Daily Transactions reports are checked for accuracy.
- Ensure the implementation and monitoring of Credit Union’s security & operational controls.
- Oversee risk management practices to include management of front-line staff difference losses and front-line staff errors. Assist front line staff in locating and reconciling posting errors on member accounts and verify accuracy of transactions.
- Resolve complex problems and member complaints referred by front line staff and, as required, escalate to the Branch Manager or appropriate department for resolution, where appropriate.
- Compile loan package and negotiate loan structure with applicants, including rates, terms repayment options, and other credit terms.
- Open new accounts as necessary, analyze potential opportunities while increasing the credit union's lending/deposit portfolio and use of products. Provide financial advice to borrowers on the benefits of utilizing other credit union services.
- Support the Branch Manager in daily branch operations and conduct team meetings. Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
- Completes other duties and projects assigned.
You have…
- A bachelor’s degree in business or commerce.
- A minimum of five years’ relevant experience, including 2 to 3 years’ supervisory experience in a financial institution; or equivalent combination of training and experience in credit management.
- A minimum of one year of lending experience.
You are…
- A strong leader with the ability to coach, delegate and foster a team environment.
- Knowledgeable in products and services as well as policies and regulatory environment.
- Confident with decision-making and facilitation skills.
Applications will be accepted until June 25, 2025. Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.
Please click the link below to apply for this or any of our other opportunities:
Careers - About Us | East Coast Credit Union (eastcoastcu.ca)
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107
About EAST COAST CREDIT UNION
Your Interest is Our Interest
As a full-service financial institution, East Coast Credit Union has over 41,000 members and approximately $700 million in assets. We understand you better because at East Coast Credit Union, you're an owner and that means understanding the best way to service you is our first priority.
Our complete, attractive package of products and services will allow you to meet your everyday banking requirements as well as assist you in planning for your future security. We offer loans, mortgages, chequing, Mastercard products, RRSPs, RESPs, Internet Banking, Smartphone Apps, market-driven investments, retirement planning and much more. In our many years of business, East Coast Credit Union has grown to offer all the services a member requires through innovation and response to members' needs.
Becoming an owner is a good investment. It's a better way to handle your finances because you have a voice. Because you're an owner, understanding you is important to us. Understanding you means that we are committed to providing you with the products, services and skills that will help you reach your life goals. It's a better way because our primary objective is serving you.
Your share requirement is $5 on deposit in your share account. This $5 share is yours and will stay on deposit with East Coast Credit Union for as long as you are an owner.
Choose a financial institution where the very ownership structure is designed to service your needs in the best way and where there is a real commitment to providing you with the skills and information you need to help you realize your financial goals. For further information, and to answer any questions you may have, please contact us.