About the role
Tasks/Responsibilities
The Application Support Specialist will be responsible for supporting the Montran JGPS application. This role involves both production support and managing critical interfaces.
MORE PRECISELY
- Provide daily support for the Montran JGPS application and its interfaces
- Manage production incidents, perform root cause analysis (RCA), apply patches, and write reports
- Coordinate continuity testing, critical updates (SWIFT, FED/CHIPS), and security patches
- Actively participate in IT projects: needs analysis, documentation, solution design, test strategy, and user access control (UAT)
PROFILE
- 5+ years of experience in application support or critical IT systems in a banking environment
- Experience in payment system management (Montran JGPS an asset) and IT project coordination
- Strong knowledge of real-time interfaces (SWIFT, FEDWIRE, CHIPS) and processing processes
- Bachelor’s degree or college diploma in computer science or equivalent
- Bilingualism required (French and English)
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.
About the role
Tasks/Responsibilities
The Application Support Specialist will be responsible for supporting the Montran JGPS application. This role involves both production support and managing critical interfaces.
MORE PRECISELY
- Provide daily support for the Montran JGPS application and its interfaces
- Manage production incidents, perform root cause analysis (RCA), apply patches, and write reports
- Coordinate continuity testing, critical updates (SWIFT, FED/CHIPS), and security patches
- Actively participate in IT projects: needs analysis, documentation, solution design, test strategy, and user access control (UAT)
PROFILE
- 5+ years of experience in application support or critical IT systems in a banking environment
- Experience in payment system management (Montran JGPS an asset) and IT project coordination
- Strong knowledge of real-time interfaces (SWIFT, FEDWIRE, CHIPS) and processing processes
- Bachelor’s degree or college diploma in computer science or equivalent
- Bilingualism required (French and English)
About Delan
DELAN is a leading IT recruitment agency in the greater Montreal region and throughout Quebec, specializing in connecting candidates with permanent and contractual IT positions. With over 25 years of experience, DELAN offers personalized services to both candidates and employers, ensuring a tailored approach to meet career objectives and optimize the talent acquisition process.