The Remote Financial Advisor (the “RFA”) utilizes credit underwriting expertise and relationship management / service skills to process consumer credit referrals originated through the Member Service Centre and/or directly online.

This position is complimentary to the branch consumer service delivery channel, through the exclusive delivery of remote access for those members preferring the same, and during non-traditional business hours (evening and weekend shifts based on Mountain Daylight Time - MDT are required). The role will focus solely on consumer loan and mortgage applications, with the potential expectations of full Financial Advisor duties (deposits) in the future.

Member Experience

• The RFA will carry out meetings via phone and/or video calls with existing and prospective consumer members who have a new or renewal loan and/or mortgage requirement, applying a broad needs-based approach to provide proactive solutions that holistically meet member needs and build long term member relationships for the credit union.

• Provide relevant insights and expert advice which serve to educate members.

• Support branch staff in member onboarding and retention.

• Foster business development through service excellence and product knowledge.

Lending Products Advice

• Gather pertinent and required information to complete credit applications for approval to the appropriate authority level, pursuant to a prescribed credit worthiness analysis based on credit union policies, guidelines and procedures.

• Work collaboratively to ensure all activities comply with relevant legislation, regulations and policies and procedures to minimize errors and omissions.

Product Knowledge

• Maintain up-to-date knowledge of all Lakeland Credit Union products and services and promotional campaigns.

• Maintain awareness and ability to differentiate competitor products and services.

Team and Organizational Participation

• Contribute to initiatives and related activities by growing both existing and new member accounts.

• Accountable for promoting Lakeland Credit Union values and teamwork between internal members.

• Participate in performance planning expectations and be accountable for training and development needs.

• Exemplify Lakeland Credit Union’s values while providing support of Member Service Centre and branch mortgage and loan goals.

• Working hours will be flexible with evenings and the occasional weekend as required. A standard schedule will be provided in advance and subject to change based on the needs of the organization.

Qualifications and Competencies

• Completed formal post-secondary education is preferred.
• Relevant courses considered an asset include:
  • Underwriting - The Fundamentals
  • Applied Residential Mortgage Lending
  • Consumer & Residential Mortgage Lending
• Strong written and verbal communication skills with the ability to explain complex information clearly and simply. Demonstrated attention to detail with a high-level of accuracy, preferably with previous telephone or online experience.
• Previous Call Centre experience would be an asset.
• Three to five years of previous retail banking experience with a focus on lending and a track record of success is required.